Adept at driving operational efficiency and strategic planning, I significantly enhanced team performance and customer satisfaction at HealthVisions Midwest. Leveraging my expertise in process improvements and leadership, I fostered a culture of continuous improvement and collaboration, achieving notable growth and productivity enhancements.
Overview
1
1
Certification
Work History
Director of Operations
HealthVisions Midwest
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Regional Manager
HealthVisions
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Established and maintained operational standards for Number locations.
Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Supervised staff to optimize brand expansion initiatives and productivity.
Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
Boosted brand growth by devising strategic network and marketing tactics.
Sr. Executive Assistant
HealthVisions
Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for Number executives.
Processed travel expenses and reimbursements for executive team and senior management group.
Contributed to smooth business operations by planning and organizing meetings and conferences.
Managed complex calendar scheduling with focus on proper allocation of executive availability.
Managed travel itineraries and logistics for accommodations for over Number employees.
Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
Assisted senior management with major initiatives and projects.
Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Streamlined executive schedules by managing appointments, meetings, and travel arrangements to ensure smooth daily operations.
Created expense reports, budgets, and filing systems for management team.
Managed executives' complex and frequently changing travel arrangements and coordinated pre-planning of trips.
Boosted productivity levels through the development of streamlined administrative procedures and protocols.
Created regular reports and updated internal databases.
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Reconciled and processed expense reports for Number internal and field personnel.
Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
Contributed to organizational growth by identifying and implementing process improvements in various administrative capacities.
Improved office efficiency with the implementation of organized filing systems and document management processes.
Coordinated and executed special projects.
Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
Provided exceptional customer service when representing company interests during interactions with external partners and stakeholders.
Maintained daily appointment calendars for president and executive vice president.
Optimized time management practices with the creation of comprehensive itineraries for executive travel plans both domestically and internationally.
Transcribed, formatted, input and edited text, data, and graphics.
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Increased team collaboration by organizing regular departmental meetings, distributing agendas, and recording minutes for future reference.
Allocated executive tasks and managed complex calendars and administrative functions.
Supported decision-making processes by conducting research, compiling data, and presenting findings in concise reports for executive review.
Maintained executive's appointment schedule by planning and scheduling appointments, teleconferences and travel plans.
Developed and maintained internal client filing system using Software.
Accurately and quickly processed subscription and market invoices.
Facilitated successful events by coordinating logistics, vendor relations, and guest accommodations for high-level corporate functions.
Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Handled scheduling and logistics planning for conferences and monthly meetings.
Maintained confidential, administrative support to executive team and members of board of directors.
Located and attached appropriate files to incoming correspondence requiring replies.
Created appropriate documentation for members of board and senior leadership before meetings.
Screened calls and emails and responded accordingly to support executive correspondence.
Expedited resolutions on pressing matters through effective prioritization of tasks according to urgency level required by executives.
Screened incoming mail, publications and other correspondence directed to management team members.
Complied with special requests from board members for research, assistance and travel arrangements.
Scheduled monthly and annual offsite visits with top national and international executives.
Monitored incoming correspondence, emails, snail mail and other publications for management members.
Enhanced communication between executives and staff by acting as a liaison and promptly addressing issues or concerns.
Supported human resources department in annual employee review process to manage performance merit increases.
Coordinated resources effectively to support multiple concurrent initiatives led by senior management teams.
Processed invoices for market data subscriptions, continuing education and memberships.
Assisted in talent acquisition efforts through candidate screening, interview scheduling, and onboarding coordination for new hires within the organization.
Scheduled global annual portfolio reviews for over Number participants in Number different locations.
Delivered timely, accurate, and comprehensive support for executive decision-making through effective data analysis and presentation of relevant information.
Acted as point of contact for research and information gathering for Type executive managers.
Managed expense tracking and budgeting tasks to maintain financial accountability for senior leadership teams.
Managed scheduling for over Number annual portfolio reviews internationally.
Coordinated dealer visitations, company special events and other employee morale functions.
Tracked and maintained monthly and year-end vendor rebates totaling $Amount.
Directed administrative functions for board of directors, principals, consultants and key managers.
Represented executive by attending meetings in executive's absence.
Oversaw special projects from inception to completion under tight deadlines while ensuring delivery of high-quality results.
Ensured continuity of operations during periods of change or absence among senior management by maintaining updated records and providing thorough handover documentation.
Served as resource for research and information for Type department leaders.
Compiled and analyzed sales and marketing reports for marketing executives and provided executive summaries.
Handled confidential and sensitive information with discretion and tact.
Facilitated training and onboarding for incoming office staff.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Used advanced software to prepare documents, reports, and presentations.
Updated and maintained confidential databases and records.
Promoted team productivity by keeping supplies organized and well-stocked.
Coordinated events and worked on ad hoc projects.
Led staff and vendors in providing high level of service for owner and guests.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Screened personal and business calls and directed to appropriate party.
Facilities Manager
Sodexo Magic
Responded to building emergencies and managed repairs.
Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
Investigated problems and determined appropriate remedies.
Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
Controlled expenses to meet budget requirements.
Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
Maintained HVAC, temperature control, electrical and building automation systems.
Interviewed, hired, and trained qualified maintenance employees.
Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
Created management reports outlining important facility statistics.
Evaluated facility operations and personnel for safety and health regulations compliance.
Supervised staff of Number in day-to-day activities.
Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
Reduced energy consumption through regular audits and implementation of energy-saving initiatives.
Accounted for building usage and organizational needs when planning maintenance activities.
Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
Drove continuous improvement of processes and systems operation.
Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
Led cross-functional teams to complete complex facility projects on time and within budget constraints.
Collaborated with stakeholders to develop capital improvement plans that aligned with organizational goals and budgets.
Documented records on pricing, energy consumption and activity reports.
Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
Utilized benchmarking data to identify best practices in the industry, leading continuous improvement initiatives within the facilities management team.
Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
Analyzed building control and HVAC system performance and recommended improvements.
Implemented waste reduction initiatives by introducing recycling programs and partnering with environmentally responsible vendors.
Maintained inventory and ordered supplies to keep facility resources readily available.
Conducted inspections of facility grounds, external structure, systems and equipment.
Monitored electricity, gas and water systems for proper function to minimize costs.
Tracked and documented operational and financial records to perform analysis of performance and costs.
Led facility management staff and consultants in producing business plan that focused on facility operations.
Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
Ordered, maintained and distributed supplies and inventory.
Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Reviewed and oversaw construction and renovation projects.
Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
Developed and oversaw budgets for facilities and worked within cost restraints.
Oversaw annual budget to handle supply, labor and maintenance needs.
Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
Held classes to teach staff facility procedures.
Sr. Compliance Manager
Sodexo Magic
Streamlined policy management processes, enhancing efficiency while maintaining rigorous standards for documentation review and approval.
Enhanced regulatory reporting accuracy with the implementation of automated systems.
Championed a culture of integrity through consistent communication and reinforcement of corporate values.
Mitigated risk exposure by conducting thorough audits and identifying areas for improvement.
Played a pivotal role in preparing the organization for successful audits from various regulatory bodies.
Spearheaded the development of a centralized compliance database, improving accessibility to key information for stakeholders.
Managed a high-performing team of compliance professionals, fostering collaboration and growth.
Improved overall compliance by streamlining processes and implementing new policies.
Optimized internal controls by conducting regular reviews and recommending enhancements.
Reduced company liability, ensuring adherence to industry regulations and best practices.
Partnered closely with legal counsel on matters related to investigations or enforcement actions, ensuring appropriate resolutions were achieved promptly without compromising business operations or reputation within the industry space.
Actively participated in relevant industry associations or forums, staying informed about evolving expectations surrounding governance practices.
Drove continuous improvement initiatives within the Compliance department, leveraging technology solutions where feasible to enhance effectiveness while reducing costs.
Stayed abreast of industry trends and changes in regulations, proactively adjusting strategies as needed.
Successfully navigated complex regulatory environments during mergers and acquisitions, minimizing disruptions and risk exposure.
Collaborated with cross-functional teams, integrating compliance considerations into business decisions.
Implemented robust monitoring systems to detect potential issues and ensure prompt resolution.
Maintained strong relationships with regulators, facilitating open communication and transparency.
Developed comprehensive training programs to educate employees on critical compliance topics.
Analyzed data trends to identify potential areas of non-compliance or emerging risks, taking proactive measures to address them.
Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
Managed compliance efforts, reporting and audits.
Prepared records and data for regular audits.
Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
Developed and delivered training programs to inform new and current employees about compliance issues.
Maintained effective working relationships with regulatory authorities, suppliers and customers.
Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
Collaborated with contract team to review client contracts and facilitate personnel compliance training.
Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
Managed company participation in food safety audits, and reviews by third parties, customers and regulatory agencies.
Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
Monitored key food safety KPIs and prepared evaluations, assessments, and reports.
Audited food safety practices to evaluate performance and deliver effectiveness of preventive controls.
Backed data security and information privacy efforts.
Supported marketing team in review and submission of regulatory articles and newsletters.
Executed corporate food safety strategies, policies and procedures.
Performed regular compliance reviews and audits, identifying non-compliance issues.
Addressed compliance issues by developing and implementing corrective action plans.
Implemented effective compliance policies and procedures to meet regulatory requirements.
Devised and maintained compliance recordkeeping processes to support initiatives.
Investigated potential compliance violations and reported findings to senior management.
Established and monitored compliance procedures to provide consistent implementation across departments.
Kept up to date on compliance trends and rulings using meticulous research and study.
Sr. Office Manager
Sodexo Magic
Streamlined office operations by implementing efficient management systems and processes.
Organized staff training programs to ensure continuous professional development of the team while staying updated on industry trends and best practices.
Reduced operational costs with meticulous budget planning, monitoring, and resource allocation.
Ensured regulatory compliance by staying updated on industry changes, training staff accordingly, and auditing internal procedures regularly.
Coordinated logistics for events and meetings to ensure seamless execution without any glitches or delays.
Improved employee productivity through effective delegation, task prioritization, and time management strategies.
Developed strong relationships with vendors to negotiate favorable contracts for cost-saving purposes without compromising on quality or service delivery.
Assisted in the development of internal policies that fostered a positive work environment centered around inclusivity, diversity, and professionalism.
Maintained an organized filing system for easy access to critical documents and streamlined record-keeping practices.
Optimized office space utilization by reorganizing workspaces for better efficiency and collaboration.
Served as a liaison between upper management and staff members ensuring clear communication of goals, expectations, and policy changes throughout the organization.
Oversaw expense tracking processes to maintain accurate financial records while identifying areas for potential savings or budget adjustments as needed.
Enhanced office communication by establishing clear channels for information exchange between departments.
Managed multiple projects simultaneously to ensure timely completion while maintaining high-quality standards.
Implemented new software solutions that increased overall office efficiency and productivity levels.
Facilitated the hiring process by conducting interviews, selecting suitable candidates, and onboarding new employees effectively.
Managed the resolution of any conflicts or employee concerns promptly, resulting in a more harmonious work environment and higher overall job satisfaction rates.
Boosted team morale and engagement through regular feedback, recognition programs, and team-building activities.
Organized and updated databases, records and other information resources.
Created organized filing system to manage department documents.
Identified opportunities to streamline processes and improve office operations and efficiency.
Created reports, presentations and other materials for executive staff.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Coordinated office events, seminars and meetings for staff and clients.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Negotiated and executed contracts on behalf of department.
Built and managed processes for tracking and monitoring department performance.
Completed bi-weekly payroll for Number employees.
Improved office operations by automating client correspondence, record tracking and data communications.
Implemented project management techniques to overcome obstacles and increase team productivity.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Sr Office Manager
Methodist Hospital Of Southern California
Managed multiple projects simultaneously to ensure timely completion while maintaining high-quality standards.
Developed strong relationships with vendors to negotiate favorable contracts for cost-saving purposes without compromising on quality or service delivery.
Implemented new software solutions that increased overall office efficiency and productivity levels.
Boosted team morale and engagement through regular feedback, recognition programs, and team-building activities.
Maintained an organized filing system for easy access to critical documents and streamlined record-keeping practices.
Optimized office space utilization by reorganizing workspaces for better efficiency and collaboration.
Ensured regulatory compliance by staying updated on industry changes, training staff accordingly, and auditing internal procedures regularly.
Enhanced office communication by establishing clear channels for information exchange between departments.
Collaborated with other department heads to develop interdepartmental cooperation strategies that boosted overall organizational success rates.
Organized staff training programs to ensure continuous professional development of the team while staying updated on industry trends and best practices.
Facilitated the hiring process by conducting interviews, selecting suitable candidates, and onboarding new employees effectively.
Improved employee productivity through effective delegation, task prioritization, and time management strategies.
Coordinated logistics for events and meetings to ensure seamless execution without any glitches or delays.
Served as a liaison between upper management and staff members ensuring clear communication of goals, expectations, and policy changes throughout the organization.
Assisted in the development of internal policies that fostered a positive work environment centered around inclusivity, diversity, and professionalism.
Oversaw expense tracking processes to maintain accurate financial records while identifying areas for potential savings or budget adjustments as needed.
Reduced operational costs with meticulous budget planning, monitoring, and resource allocation.
Streamlined office operations by implementing efficient management systems and processes.
Managed the resolution of any conflicts or employee concerns promptly, resulting in a more harmonious work environment and higher overall job satisfaction rates.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Created organized filing system to manage department documents.
Organized and updated databases, records and other information resources.
Identified opportunities to streamline processes and improve office operations and efficiency.
Created reports, presentations and other materials for executive staff.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Coordinated office events, seminars and meetings for staff and clients.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Negotiated and executed contracts on behalf of department.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Built and managed processes for tracking and monitoring department performance.
Completed bi-weekly payroll for Number employees.
Improved office operations by automating client correspondence, record tracking and data communications.
Implemented project management techniques to overcome obstacles and increase team productivity.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Plant Operations Team Leader
Methodist Hospital
Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
Improved team efficiency and productivity by restructuring workflow and managing assignments.
Optimized team performance, providing clear guidance and setting achievable goals.
Helped set and manage objectives for quality, productivity and compliance.
Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
Kept team activities in compliance with safety, regulatory and environmental guidelines.
Streamlined workflows for increased efficiency by identifying redundancies and implementing lean principles where appropriate.
Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
Conducted regular staff training sessions to ensure consistent implementation of best practices across the team.
Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
Managed high workload with consistent record of achieving deadlines and production targets.
Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
Adhered to applicable guidelines and requirements, and assisted team in doing same.
Provided effective leadership during periods of change or transition within the organization.
Developed strong relationships with cross-functional teams to improve communication and collaboration.
Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
Maintained current knowledge of industry trends, incorporating relevant insights into operational strategies.
Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
Set schedules and oversaw daily workflow.
Sat on new hire interviewing panel and made recommendations.