Experienced professional with strong background supporting building and retention of talented teams. Skilled in tackling customer grievances and conflicts, working with management in attainment of challenging objectives.
Overview
16
16
years of professional experience
Work History
Facilities Management
The Huntington Atrium
04.2011 - Current
Enhanced communication between departments regarding facilities management issues through regular reporting and meetings.
Developed strong rapport with patrons by actively listening to concerns or feedback related to facilities management and tenant lease negotiations.
Completed various administrative tasks as needed, including accounts receivable, payroll and inventory control.
Lead Designer
MuseumLight Company
04.2011 - 08.2024
Research and development for a startup company, in regards to website, sales and inventory.
Tested websites at different design and production stages to assess conformance with designs.
Created marketing materials in Photoshop, including brochures, flyers and signage to brand standards.
Trainer
HOA Restaurant Group, LLC.
09.2009 - 03.2011
Coached new employees on best practices, providing constructive feedback to support their professional growth.
Promoted upselling techniques for increased sales and promotions.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Assistant Manager
The Barry L. Price Center
08.2008 - 08.2009
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Assisted in budget preparation, ensuring alignment with financial goals.
Education
Bachelor of Science - Sports and Recreation Management
Franklin Pierce University
Rindge, NH
Skills
Customer Relationship and Administrative Management
New Hire Training
Creative Problem-Solving
Invoice Processing
Multitasking Abilities
Organizational Skills
Affiliations
Sigma Beta Delta, International Honor Society in Business, Management and Administration
References
Available Upon Request
Timeline
Facilities Management
The Huntington Atrium
04.2011 - Current
Lead Designer
MuseumLight Company
04.2011 - 08.2024
Trainer
HOA Restaurant Group, LLC.
09.2009 - 03.2011
Assistant Manager
The Barry L. Price Center
08.2008 - 08.2009
Bachelor of Science - Sports and Recreation Management
Volunteer at Boys and Girls Club of Huntington Valley, Huntington Beach LocationVolunteer at Boys and Girls Club of Huntington Valley, Huntington Beach Location