Christi Foster

• Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
• Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
• Contacted appropriate agencies to complete searches, order records and obtain documents.
• Searched and analyzed real estate records.
• Reported findings to attorneys and client representatives via oral and written documentation.
• Examined and verified titles weekly.
• Used information gained during searches to produce and process title commitments and insurance policies.
• Prepared property reports.
• Compiled lists of mortgages, contracts and other documents pertaining to titles.
• Completed thorough research into parish and county records to check on mineral rights.

• Examined tellers' reports of daily transactions for accuracy.
• Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Researched and resolved customer issues on personal savings, checking and line of credit accounts.
• Counted cash drawers and made bank deposits.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Promoted bank's products and services by consistently cross-selling to customers.
• Purchased and maintained office supply inventories while adhering to budgeting practices.
• Evaluated customer lifestyle to counsel customers on best products and services.
• Reviewed operational and security reports to identify possible hazards or security breaches.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Executed wire transfers, stop payments and account transfers.
• Handled various accounting transactions.
• Established rapport with new clients to increase satisfaction and loyalty.
• Received loan and utility payments, sending funds to correct destinations.
• Conducted regular proof work and followed up on chargebacks and deposit corrections.
• Calculated fees due, interest and change for customer transactions.
• Wrote and distributed customer correspondence.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Educated customers on use of banking website and mobile apps.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Stocked supplies for customers and personal teller station.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Handled various accounting transactions.
• Executed wire transfers, stop payments and account transfers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Received loan and utility payments, sending funds to correct destinations.
• Calculated fees due, interest and change for customer transactions.
• Conducted regular proof work and followed up on chargebacks and deposit corrections.
• Wrote and distributed customer correspondence.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Conferred with clients and other involved parties to gather and track case information.

• Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
• Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
• Assisted lawyers with materials preparation for internal and external training events.
• Adhered to privacy laws to avert possible information breaches and protect client data.
• Answered calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
• Assisted counsel in preparing answers, providing documentation and information for discovery request.
• Created and implemented policies, work flow processes and work assignments.

• Greeted customers, helped locate merchandise and suggested suitable options.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Informed customers of current store promotions to encourage additional sales purchases.
• Managed efficient cash register operations.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
• Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Monitored customers for signs of security concerns and escalated issues to management.
• Increased business sales utilizing [Product or Service] knowledge.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Discussed [Product or Service] with customers, outlined restrictions and educated on policies.

• Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
• Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
• Returned executed loan packages to lender for review and approval in accordance with lender instructions.
• Checked signatures and legal descriptions for accuracy and integrity.
• Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
• Managed real estate closing process in compliance with applicable standards and legal requirements.
• Followed-up on status of releases, policies and return of recorded documents.
• Prepared and delivered projected HUD-1 settlement statements to lender upon request.
• Examined purchase and sale agreement for potential items of concern and addressed immediately.
• Opened incoming orders and set up escrow files within [Number] hours of receiving purchase agreement.
• Communicated requirements and title exception information to clients.
• Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
• Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
• Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
• Forwarded title clearing documentation to title officer for approval.
• Reviewed and validated details of loan applications and closing documentation.
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
• Set up, stored and updated customer files, department records and regulatory paperwork.
• Produced and submitted completed loan packages to title and escrow professionals.
• Consulted with outside vendors to identify and resolve loan closing issues.
• Conducted pre-funding and funding activities for over monthly applications.

• Explained different types of loans pertaining to client situations.
• Worked with underwriters to fix application problems and resolve issues.
• Reviewed loan files and updated to match current standards.
• Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
• Fielded customer complaints and provided solutions.
• Implemented sales strategies that established relationships with realtors and CPAs.
• Planned and dealt with payment schedules.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy to understand language.
• Proactively identified solutions for customers experiencing credit issues.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Compiled closing packages for drafting and presentation accuracy.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Supervised loan personnel and motivated to maintain customer service and performance standards.
• Developed prospects for new loans by conducting [Number] cold calls weekly.