Christi Garcia
Conroe,TX
Summary
Highly experienced, organized, and detail-oriented administrative professional with experience providing exceptional customer service. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
14
14
years of professional experience
Work History
Administrative Assistant /Patient Service Representative Team Lead
Memorial Hermann Medical Group
Shenandoah, TX
08.2010 - Current
- Trained staff members to perform work activities and use computer applications.
- Assisted with complex patient inquiries and helped resolve issues related to billing errors, insurance coverage, and medical records.
- Maintained office inventory and ordered office supplies.
- Answered incoming calls and directed messages to the appropriate personnel.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Compiled and entered data into various databases while ensuring accuracy.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Additional duties as needed
Education
Bachelor of Business Administration in General Business -
Sam Houston State University
12-2025
Associate of Arts in Business Field of Study -
Lone Star College
Houston05-2024
Skills
- Customer service
- Problem-solving skills
- Proficient in Microsoft Office
- Project Management
- Bilingual (Fluent Spanish)
- Administrative duties
- Multi-tasking
- Excellent communication skills
- Organization and Time Management
- Prioritizing Work
Timeline
Administrative Assistant /Patient Service Representative Team Lead
Memorial Hermann Medical Group
08.2010 - Current
Bachelor of Business Administration in General Business -
Sam Houston State University
Associate of Arts in Business Field of Study -
Lone Star College
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