Christi Gipp
Neenah
Summary
Dynamic leader with a proven track record at Gunderson Uniform & Linen Rental, excelling in customer relationship management and process improvement. Spearheaded initiatives that enhanced customer satisfaction and retention, while effectively coaching teams to achieve high performance. Adept at leveraging innovative problem-solving skills to drive operational success and revenue growth.
Overview
12
12
years of professional experience
Work History
Director of Customer Service
Gunderson Uniform & Linen Rental
Menasha
03.2024 - Current
- Lead both internal and external customer service teams to ensure customer satisfaction, increased retention rates and monitor accurate billing for services provided.
- Developed and optimized customer service processes to improve customer satisfaction and streamline internal operations.
- Led continuous improvement initiatives, using customer feedback and data analysis to proactively enhance service and billing accuracy.
- Implemented customer service technologies and tools to increase team productivity and account maintenance.
- Built strong, trusted relationships with key clients, acting as a primary escalation point and ensuring effective issue resolution.
- Collaborate with cross-functional leadership teams to align operational goals with evolving customer needs and expectations.
- Recruit, coached, and managed team performance to build a motivated, high-performing service organization.
- Foster a positive, accountable, and solutions-oriented team culture.
- Manage over $15 million in revenue, including being the main point of contact for our largest account ($+5.5 million/year)
Outside Sales Consultant/Account Manager
Gunderson Uniform & Linen Rental
Menasha
08.2023 - 03.2024
- Meet with new and existing Image Wear customers to discuss their company apparel and promotional product needs, while providing World Class Service.
- Improve processes within Gunderson, Inc. to reduce production time.
- Consult current companies to add items to their stores, while increasing sales and profit margins.
- Closed sales using strategic negotiation tactics with potential and existing customers.
- Identified emerging market opportunities and developed plans to capitalize on current gaps.
- Expanded Fox Valley sales territory with expertise in cold calling, canvassing and word of mouth referrals.
- Developed rapport with customers to facilitate one-visit closings.
Stay-At-Home-Parent
Self Employed
Neenah
02.2021 - 08.2023
- Dedicated full-time to raising and managing the care of three young children, building exceptional skills in organization, adaptability, and leadership during a fast-paced and demanding chapter of life.
- Managed household operations, schedules, and budgets with strong organizational and multitasking skills.
- Developed and maintained efficient systems for time management, conflict resolution, and problem-solving.
- Adapted quickly to changing demands and maintained a focus on long-term goals and personal development.
Inside Sales Representative
J.J. Keller & Associates, Inc.
Neenah
06.2014 - 01.2021
- Sold and retained business as both a renewal representative and new business representative, selling both physical and online training solutions, as well as DOT/OSHA/HR regulation material.
- Staying up to date with monthly marketing promotions for training and supplies, to increase monthly sales revenue.
- Conduct demos of online training and regulation solutions to new and subscribing customers.
- Updated auto-renewal practices within the company by working with internal employees to streamline process.
- Addressed objections and successfully closed sales, leveraging industry sales background and expert negotiation skills.
- Supported onboarding and development of new associates through hands-on training and mentorship.
- Met sales goals consistently, qualifying leads, generating relationships, and elevating brand exposure.
Education
Bachelor of Science - Business Administration
University of Wisconsin- Platteville
Platteville, WI05.2014
Skills
- Effective communication
- Productive teamwork
- Effective task management
- Innovative problem-solver
- Client-focused
- Partnership development
- Prioritization skills
- Customer relationship management
- Continuous improvement
- Performance coaching
- Adaptability
- Process improvement specialist
- Metric tracking
Timeline
Director of Customer Service
Gunderson Uniform & Linen Rental
03.2024 - Current
Outside Sales Consultant/Account Manager
Gunderson Uniform & Linen Rental
08.2023 - 03.2024
Stay-At-Home-Parent
Self Employed
02.2021 - 08.2023
Inside Sales Representative
J.J. Keller & Associates, Inc.
06.2014 - 01.2021
Bachelor of Science - Business Administration
University of Wisconsin- Platteville