Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christi Griffin

Atlanta,GA

Summary

Highly-qualified Housekeeping Supervisor offering number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

13
13
years of professional experience

Work History

Forklift Operator

Orielly's Distribution Center
08.2022 - Current
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries

Machine Operator Trainee/Supervisor

Rise Baking
10.2016 - 08.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Supervised ongoing daily production phases.
  • Troubleshot equipment to reduce service calls and downtime.
  • Managed staff hiring, training and supervision.
  • Operated machining equipment safely with team of operators
  • Used precision measuring tools, micrometers and calipers to meet required product specifications

Housekeeping Attendant/Housekeeping Supervisor

Hotel Pro Staffing
04.2013 - 10.2016
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Maintained required records of work hours, budgets and payrolls.
  • I help increased the cleanliness of the rooms by 80%

Customer Service Representative/Operations Associate

Dick's Sporting Goods, Inc
06.2012 - 08.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Updated account information to maintain customer records.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Maneuvered forklift safely in congested and confined areas using skill and technique.
  • I managed over 50 customer calls per day

Team Leader

McDonald's Restaurant
03.2010 - 06.2012

Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Monitored food inventory and supplies to prevent waste.
  • Supervised food presentation and plating to enhance visual appeal.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

High School Diploma -

D.M Therrell High School
Atlanta, GA
05.2009

Skills

  • CPR Training
  • Inventory Reporting
  • Room Occupancy Maintenance
  • Desktop Computers
  • Production Goals
  • Quality Improvement
  • Room Turnover
  • Inspect Work
  • Customer Service Best Practices
  • Profit and Loss Reporting
  • Research
  • Customer Service

Accomplishments

  • A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments:
  • Fast Leader; quickly incorporate and incorporate and implement new procedures
  • A solid work ethic in delivering high-quality service to employer and customers
  • Supervised a number of team members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.


Timeline

Forklift Operator

Orielly's Distribution Center
08.2022 - Current

Machine Operator Trainee/Supervisor

Rise Baking
10.2016 - 08.2022

Housekeeping Attendant/Housekeeping Supervisor

Hotel Pro Staffing
04.2013 - 10.2016

Customer Service Representative/Operations Associate

Dick's Sporting Goods, Inc
06.2012 - 08.2013

Team Leader

McDonald's Restaurant
03.2010 - 06.2012

High School Diploma -

D.M Therrell High School
Christi Griffin