Summary
Overview
Work History
Education
Skills
Timeline
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Christi Harrell

Chino,CA

Summary

Certified Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in variety of massage treatments. Positive, enthusiastic and energetic.

Overview

5
5
years of professional experience

Work History

Massage Therapist

Advanced Bodyworks of California
Upland, CA
07.2024 - Current
  • Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
  • Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
  • Addressed client concerns regarding areas of discomfort or pain before beginning a session.
  • Adhered strictly to all state laws governing massage therapy practice.
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals.

Service Director

Norms Restaurants
Anaheim, California
12.2019 - 10.2023
  • Managed daily operations of customer service department, including scheduling, training and supervising staff.
  • Oversaw recruitment process for new customer service personnel and conducted interviews with prospective candidates.
  • Implemented a system to track customer inquiries, complaints and compliments to monitor performance metrics.
  • Provided technical support to customers experiencing difficulties using the company's products or services.
  • Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
  • Provided guidance and mentoring to junior staff members on how they can better handle challenging situations when dealing with customers.
  • Evaluated employee performance based on criteria such as accuracy and speed in responding to queries, ability to upsell and cross-sell products and services,.

Education

Massage Therapy - Massage Therapy

North-West College - Pomona
Pomona, CA
10-2024

Bachelor of Science - Criminal Justice

University of Phoenix
Ontario, CA
06-2012

Associate of Arts - Business Administration

University of Phoenix
Ontario, CA
06-2010

Skills

  • Swedish Massage
  • Front Desk Management
  • Hot Stone Massage
  • Business Management
  • Stress Relief Massage
  • Deep Tissue Massage
  • Customer Needs Assessment
  • Physical Strength

Timeline

Massage Therapist

Advanced Bodyworks of California
07.2024 - Current

Service Director

Norms Restaurants
12.2019 - 10.2023

Massage Therapy - Massage Therapy

North-West College - Pomona

Bachelor of Science - Criminal Justice

University of Phoenix

Associate of Arts - Business Administration

University of Phoenix

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Christi Harrell