Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

CHRISTI HARVELL

Havelock,NC

Summary

Compassionate Peer Support Specialist with relevant experience in providing emotional and practical assistance to individuals facing various challenges in their journey. Strengths include strong empathetic communication skills, the ability to inspire trust, and motivate others towards positive change. Demonstrated impact in previous roles through successful implementation of peer-led initiatives and programs that fostered community engagement and individual empowerment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

VOLUNTEER

Hope Mission
Morehead City, NC
01.2025 - Current
  • Organized and assisted with events, activities and programs to drive outreach initiatives.
  • Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.
  • Participated in community clean-up and enrichment projects.

TOGO/CATERING/ SPECIALIST/SERVER

Olive Garden
Morehead City, NC
05.2017 - Current
  • Take customers orders, over the phone and at the counter and prepare and pack the order
  • Prep salads, desserts and take-home meals for the day
  • Developed extensive knowledge of catering services and menu items, including presentation, food preparation, and cost control.
  • Conducted regular inspections of kitchen facilities adhering to high standards of cleanliness.

CASHIER ASSISTANT

Big Apple Pizza
Havelock, NC
02.2011 - 05.2017
  • Take customers order over the phone or at the counter; ring them up and collect payment
  • Check in vendors and write checks for payment
  • Make bank runs
  • Write the schedule for, no more than, fifteen to eighteen employees
  • Maintained accuracy of all transactions by properly handling cash, checks, and credit cards
  • Handled customer complaints calmly and professionally while following established procedures.

SALES ASSOCIATE/CASHIER

Marine Corp Community Services
Twentynine Palms, CA
10.2008 - 12.2010
  • Do Price changes and make labels for products
  • Do inventory of all merchandise/ what is on hand and what is negative
  • I ran a satellite 7-day store in the Naval Hospital
  • Received merchandise from Vendors
  • Ordered Merchandise and Grocery Items for the store
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

MEDICAL INSURANCE SPECIALIST

RSM McGladrey, Inc.
New Bern, NC
03.2007 - 05.2007
  • Resubmitted denied claims, as well as, filed the secondary and tertiary insurances balances on their accounts
  • Scanned all EOB's that came in
  • When payments came in from insurance companies or patients, I applied payments and did adjustments
  • Performed detailed analysis of medical insurance claims and identified discrepancies to ensure accuracy.
  • Monitored progress of pending claims throughout the entire lifecycle from initial submission through final resolution.
  • Processed incoming requests for changes or modifications to existing medical coverage plans.

RECEPTIONIST/ACCOUNTS RECEIVABLES/MEDICAL INS. BILLING

Nova Pain Management
New Bern, NC
07.2003 - 11.2005
  • Checked patients in and out and collected their copayments and deductibles
  • Processed the patient's charges and payments in the system, as well as, their ICD-9 and CPT codes
  • Maintained all of the Medical record requests and the resubmitting of the denied claims; as well as, sent out letters, to patients, on past due accounts
  • Oversaw that the encounter forms for Quest/Labcorp was done for the lab work and ensured that all the samples were picked up
  • Verified patient's Insurance before their appointment
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner.

PATIENT REGISTRATION REPRESENTATIVE

Carteret General Hospital
Morehead City, NC
08.2002
  • Transported patient's where they needed to go in the hospital- lab, x-rays, etc
  • Prepared copies of insurance cards, work orders, and lab work papers
  • Leveraged strong organizational skills to maintain accurate medical records within the database system.
  • Performed pre-registration activities such as confirming appointments, collecting copays, and verifying insurance coverage prior to patient visits.
  • Consistently updated demographic information of patients in the system as needed.
  • Developed productive relationships with physicians, nurses, and other healthcare professionals to ensure smooth patient care transitions.

Education

MEDICAL OFFICE ADMINISTRATION - CERTIFICATES IN BILLING/SCHEDULING, RECORDS MANAGEMENT, GENERAL OFFICE, CPT CODING

Craven Community College
NC

Skills

  • Time management
  • HIPAA compliance
  • Detail oriented
  • Relationship building
  • Conflict resolution
  • Boundary setting
  • Motivational interviewing
  • Relationship cultivation
  • Recovery guidance
  • Social activity planning
  • Wellness recovery action plan
  • Family assistance
  • Communication
  • Mental health advocacy
  • Planning skills
  • Substance abuse awareness
  • Resource navigation
  • Problem-solving skills
  • Relationship building skills
  • Empathy development
  • Arranging transportation
  • Self-care management
  • Stress reduction techniques
  • Behavioral health

Certification

NC Peer Support Specialist, 02/01/25, 2025-13210-01

References

  • Emma Crutchfield, (252)240-0250
  • Roxanne Bradley, (910)381-5850
  • Libba Hines, (252)723-7403, Hope Mission, Morehead City, NC, 01/01/00, 01/01/25, Organized and assisted with events, activities and programs to drive outreach initiatives., Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects., Participated in community clean-up and enrichment projects.

Timeline

VOLUNTEER

Hope Mission
01.2025 - Current

TOGO/CATERING/ SPECIALIST/SERVER

Olive Garden
05.2017 - Current

CASHIER ASSISTANT

Big Apple Pizza
02.2011 - 05.2017

SALES ASSOCIATE/CASHIER

Marine Corp Community Services
10.2008 - 12.2010

MEDICAL INSURANCE SPECIALIST

RSM McGladrey, Inc.
03.2007 - 05.2007

RECEPTIONIST/ACCOUNTS RECEIVABLES/MEDICAL INS. BILLING

Nova Pain Management
07.2003 - 11.2005

PATIENT REGISTRATION REPRESENTATIVE

Carteret General Hospital
08.2002

MEDICAL OFFICE ADMINISTRATION - CERTIFICATES IN BILLING/SCHEDULING, RECORDS MANAGEMENT, GENERAL OFFICE, CPT CODING

Craven Community College

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