Christi Holston

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

● Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
● Assistant Manager over Customer Service
● Managed over 50 customer calls per day
● Handled customer inquiries, billing questions, payments and service request
● In charge of premium projects
● Mailed out premiums to customers
● Processed incoming phone orders
● Processed mailed in orders
● Lead on Amazon processing orders and expiration dates
● Assisted with processing and balancing checks and credit card payments
● Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.