Christi Jensen
Holiday,FL
Summary
Self-starting and hardworking licensed Florida Sales Associate with a reputation of integrity. Dependable, dedicated, and trustworthy with 29 years in residential construction industry, all of which include 4 years of management experience, 7 years of marketing, 10 years of warranty service experience, and 11 years of online sales experience. Admirable ability with communication skills, self-assuredly handling incoming calls, and customer service relations. In-depth knowledge of online community consultant's key result areas, involving conversion, follow up, and customer satisfaction with proven ability to prioritize and multi-task in a fast-paced environment.
Overview
29
29
years of professional experience
Work History
Online Sales Manager
Ryan Homes DBA NVR, Inc
01.2019 - Current
- Assist Divisions in achieving communities at sales plan, serve as liaison and resource on different training, initiatives or programs
- Coaching / Training that involves monitor individual performance and activities to consistently provide relevant feedback, tools and plans for improvement
- Complete periodic performance coaching snapshots (PCS) for all online sales consultants (maximum of 11 direct reports) in their area of responsibility
- Provide day to day team guidance to maintain balance and manage workflow to prioritize follow up
- Provide feedback and recommendations with marketing to analyze trends and community alignment
- Track upcoming and active Community Launch timing and results along with facilitate CL meetings and calls
- Workflow Management
- Assist in development and review of required reporting
Online Sales Consultant
Ryan Homes DBA NVR, Inc
01.2012 - 01.2019
- Create and distribute monthly team schedule, work with team members to maximize coverage ensuring that customers are receiving the best, timely communication
- Assist and provide feedback with new community launches with Marketing Team and Sales Manager to ensure alignment
- Knowledgeable on all active and upcoming communities to effectively identify the best community to meet the customer’s needs
- Set qualified appointments with the customer and Sales & Marketing Representatives
- Involved in hiring process with Regional Internet Lead Specialists
- Participate in regular communication with managers to discuss market trends, results and general feedback on performance
- Share best practices, system enhancement and process ideas based on ways to improve the customer experience
- Visit communities in person periodically and share updates with others on the team
- Attend bi-monthly Internet Lead Specialist Supervisor meetings to review best practices and collaborate with new ideas or methods
- Maintain and distribute Regional Status Meeting minutes
- Prepare and submit the monthly ILS tracker to show number of appointments and sales to management
- Responsible for making 140 calls per week to online leads, current average is 200 per week
- Create exceptional customer experience by calling them within 5 minutes to 2 hours, create personalized follow up, be available to answer incoming calls, remain logged into Live Chat
- Oversee the accountability for daily responsibilities of the ILS team in Florida
- Work directly with marketing team and sales managers during the community launch process
Email Coordinator | Website Specialist, Regional Marketing Coordinator and Specialist
Ryan Homes DBA NVR, Inc
01.2012 - 01.2019
- Development and execution of marketing efforts so as to drive online leads and model traffic to the region, divisions and communities meet or exceed sales objectives
- Analyze results to ensure efficient use of marketing resources while staying up to date with marketing trends and recommending new marketing opportunities
- Support Operations in marketing and distribution of email campaigns to improve traffic at the community level and impact overall Regional profitability objectives
- Created new communities and maintained the Florida Regional website
- Train / onboard successor when the need arose for a full time
Sales Assistant
Ryan Homes DBA NVR, Inc
01.2011 - 01.2012
- Support the Sales & Marketing Representative within 4 communities with additional focus specific customer outreach and data organizational duties to fulfill the sales objectives
- Stay up to date on marketing trends to improve development and distribution of flyers and community brochures
- Applied customer centric selling skills while meeting with walk-in model traffic, consulted with their questions regarding financing, community, floorplans
- Provided model home tours, tours of homes under construction, homesites with the ultimate goal of a soft handoff to the Sales & Marketing Representative to review the purchase process.
Service Warranty Administrator
Rottlund Homes of Florida, Inc
01.1995 - 01.2011
- Led team of technicians and administrative staff overseeing scheduling and customer service
- Bundle permit package (energy calculations, TECO layouts, plot plans, Florida approval numbers, subcontactor verification forms, fill out permit applications, prepare Notice of Commencements) pursuant to specific jurisdiction requirements in order to acquire permits
- Hold subcontractor’s money on delinquent warranty work and communicate with area manager
- Responsible for service costs utilizing expenditure requisition form
- Executed historical job costs, purchase order logs, customer closed reports, service & journal distribution reports
- Involved in hiring process of service contractor companies
- Oversee the completion of all service warranty claims along with monitoring subcontractor performance on a weekly basis to expedite service work orders prior to the allocated 14 day timeframe
- Initiate communication with homeowners to coordinate various inspections pertaining to Chinese drywall
- Maintain all spreadsheets to notify insurance carrier, legal council and upper management (Spreadsheets per community with contact information, address, results of tests, time sheets for insurance review)
- Work directly with homeowners for work authorization, acquiring permits, coordinate moving contractors and video processors in order to perform removal and replacement of drywall, schedule walk through and coordinate the move back into their home
- Prepare and submit all requested legal documentation for legal council as defense support and attend mediations if requested
- Implement and utilize quality control checklists for all jobs under construction to facilitate stage inspections and photographs of specific stages to ensure safety and accuracy
- Enforce safety violations by processing and notifying contractors with include violation fee amounts and photographs
- Involvement with coordination of “Walk Thru” with sales representative, superintendent and buyer
- Prepare “Walk Thru” book and pertinent warranty documents
- Monitor feedback and update spreadsheet for Customer Satisfaction surveys and distribute monthly
- Compose, design and implement multiple computer generated forms utilizing Excel / Word
- (Chinese drywall time sheets, production schedule, model maintenance forms, closing reports for contractors to activate extended warranties, telephone logs)
- Process and approve service warranty account payables and provide financial support for management with focus on consistently remaining under monthly budget
- Respond accordingly to Better Business Bureau and Pinellas County Construction Licensing Board inquiries
- Handle and maintain production report and staff meeting minutes along with distribution
- Responsible for maintaining Professional Warranty Report with monthly distribution
- Maintain the ordering, coordinating and installation of advertising flags for each community and facilitate all maintenance of model homes
- Monitor and distribute third party testing reports (stucco core testing)
Education
High School Diploma -
Sulphur High School
Sulphur, LABob Hogue School of Real Estate
Palm Harbor, FL Skills
- Word, Excel, Outlook, Exact Target, Microsoft Teams & Microsoft Dynamics, Powerpoint, BombBomb
- Internet & Social Networking Skills
- Lead conversion
- Managing Employee Relations
- Coaching and Mentoring
- Productivity Performance
- Employee Training
- Team Leadership
- Sales and Marketing
- Managing Multiple Tasks
Timeline
Online Sales Manager
Ryan Homes DBA NVR, Inc
01.2019 - Current
Online Sales Consultant
Ryan Homes DBA NVR, Inc
01.2012 - 01.2019
Email Coordinator | Website Specialist, Regional Marketing Coordinator and Specialist
Ryan Homes DBA NVR, Inc
01.2012 - 01.2019
Sales Assistant
Ryan Homes DBA NVR, Inc
01.2011 - 01.2012
Service Warranty Administrator
Rottlund Homes of Florida, Inc
01.1995 - 01.2011
High School Diploma -
Sulphur High School
Bob Hogue School of Real Estate
Similar Profiles
KATHRYN MORRISONKATHRYN MORRISON
Senior Sales and Marketing Representative at Ryan Homes/NVR Inc.Senior Sales and Marketing Representative at Ryan Homes/NVR Inc.
Kristen WestKristen West
Senior Sales & Marketing Rep. at RYAN HOMES/NVR, INC.Senior Sales & Marketing Rep. at RYAN HOMES/NVR, INC.
Aaron YorkAaron York
Market Manager at Ryan Homes - NVRMarket Manager at Ryan Homes - NVR