Christine A. Kopsidas
Enterprise Sales Executive
Tampa,FL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
18
18
years of professional experience
5
5
Certifications
Work History
Suites Coordinator
Philadelphia Phillies
Clearwater, FL
02.2024 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally
- Provided professional beverage service, including wine selection guidance and pairing recommendations
- Upheld company's reputation for excellence by adhering to established service standards while continually seeking opportunities for improvement in personal performance
- Maintained clean and organized work environment, ensuring compliance with health and safety regulations
- Maintained flexible work schedule to meet event needs
- Improved guest comfort and satisfaction through personalized service and support
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Developed rapport with regular patrons, fostering sense of community within establishment
National Account Manager
Chetu Inc.
Brandon, FL
01.2023 - 04.2023
- Engaged in product training, demonstrations, consumer awareness, and branding to raise awareness and revenues
- Brought lapsed accounts back to active status and providing additional revenue
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Opened new national account customers across 6 markets and increased product sales to over $397,000
- Conducted thorough market analyses to identify potential growth opportunities within national account base
Marketing Coordinator
ProFlex Physical Therapy
Gaithersburg, MD
09.2018 - 09.2019
- Built relationships with local medical, non-medical, and community based referral sources
- Utilized market trends and target audience statistics to effectively and appropriately market products
- Tracked and reported on marketing campaign responses
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals
- Planned trade shows and vendor fairs for clients and partners to attend both in-house and within local community
- Identified and prioritized lead generation targets
- Worked closely with Marketing Director and Clinic Manager to implement marketing strategies
- Maintained Data and ROI analytics to leverage marketing goals
- Managed over 25 prospect and referral source visits daily
- Used consultative sales approach to understand and meet customer needs
- Cultivated positive working relationships with key decision-makers within targeted accounts, leading to long-term partnerships and repeat business opportunities
General Manager
OrangeTheory Fitness Potomac
Potomac, MD
03.2017 - 11.2017
- Responsible for meeting performance metrics, KPI's, revenue, ordering, inventory, payroll, cost controls and facilities management
- Provided and maintained highest level of customer service at all times
- Responsible for recruiting and on-boarding all new employees
- Developed high energy culture via contests and motivational based incentives
- Consistently exceeded monthly revenue goals by $15,000+
- Delivered incremental sales via community involvement and outreach programs
- Generated sales qualified opportunities to achieve revenue targets and drive growth
- Delivered excellence to organization by managing and growing customer relationships on new and existing accounts
- Responsible for developing, strategizing, presenting, negotiating and closing new business
- Significant contributor on Lead Generation programs
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and maintained relationships with customers and suppliers through account development
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Drove month-to-month business growth while leading operations, strategic vision and long-range planning
Enterprise Sales Representative
Dovetail Systems Inc (DBA: Gusto POS)
Bethesda, MD
11.2015 - 03.2017
- Contributed to team objectives in fast-paced environment
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions, making over 50 customer calls per day
- Built relationships with customers and community to promote long term business growth
- Prepared and deliver customer sales quotes
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers
- Kept detailed records of daily activities through SalesForce CRM
- Negotiated prices, terms of sales and service agreements
- Navigated challenging competitive landscapes successfully by differentiating company offerings from competitors'' products
Inside Sales Representative
Wealth Engine
Bethesda, MD
06.2015 - 10.2015
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Managed and recorded leads in SalesForce CRM from outbound telephone marketing
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Prospected continuously for new potential customers, making over 75 customer calls per day, and maintained robust conversion rate
- Developed strategic relationships with new and existing customers by learning preferences and managing regular communications
- Used digital methods and traditional telephone approaches to generate sales leads
- Used SalesForce CRM software to maintain detailed contact logs and account records
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
Customer Service Specialist
CoStar Group Inc
Washington, DC
05.2006 - 11.2014
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered product and service questions, suggesting other offerings to attract potential customers
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Updated account information in proprietary CRM to maintain customer records
- Increased efficiency and team productivity by promoting operational best practices
Education
Some College (No Degree) - Child And Adolescent Psychology
Broward College
Fort Lauderdale, FLCertificate in Early Childhood Education - Early Childhood Education
Montgomery College
Rockville, MDSkills
New Business Development
Customer Service
Consultative Selling Techniques
Enterprise Sales
Salesforce CRM
Team Leadership
Task Prioritization
Customer Service Management
Exceptional communication
POS Software
New Business Development
Customer Relationship Management (CRM)
Client Relationship Building
Special events planning
Certification
Coach, St. Jane de Chantal JV Softball, 2021, 2022
Timeline
Suites Coordinator
Philadelphia Phillies
02.2024 - Current
National Account Manager
Chetu Inc.
01.2023 - 04.2023
Marketing Coordinator
ProFlex Physical Therapy
09.2018 - 09.2019
General Manager
OrangeTheory Fitness Potomac
03.2017 - 11.2017
Enterprise Sales Representative
Dovetail Systems Inc (DBA: Gusto POS)
11.2015 - 03.2017
Inside Sales Representative
Wealth Engine
06.2015 - 10.2015
Customer Service Specialist
CoStar Group Inc
05.2006 - 11.2014
Some College (No Degree) - Child And Adolescent Psychology
Broward College
Certificate in Early Childhood Education - Early Childhood Education
Montgomery College