Christi Latimer
Scurry
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Caregiver
Touch of Class Healthcare
08.2017 - 04.2024
- Administered medications and feedings via G-Tube
- Maintained healthy hygiene practices
- Provided bed baths and assisted with full showers
- Maintained laundry and medical supply inventory
Front office assistant
Victory Physical Therapy
02.2017 - 09.2018
- Greeted guests
- Set and checked in appointments
- Verified insurance payment and coverage
- Assisted in daily therapy care by helping to clean tables, fold towels/sheets
Service Clerk
Kirby-Smith
12.2014 - 02.2016
- Maintained and approved payroll time for mechanics.
- Entered work orders for on site technicians.
- Scanned and filed completed work orders.
- Maintained tool inventory for off site technicians.
- Maintained inventory for on site supplies.
- Approved driver logs, p-card statements, time cards and work notes entered by technicians
Customer Service Manager-Quality Control Manager
Rackmount Solutions
09.2010 - 11.2014
- ISO 9001 Certified auditor
- Maintained a procedure master list for all employees
- Trained new employees on Master List
- Handled bi-monthly internal audits to maintain ISO certification
- Managed two customer service agents, time off requests, quarterly reviews, dispute resolution etc.
- Entered online and phone in orders
- Assisted in new system build out and trouble shooting once live
- Handled returns, escalated calls, freight claims, monthly internal ISO audits, corrective actions, vendor on time ship reports, customer surveys
Education
High School Diploma -
Kaufman High School
Kaufman, TXSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Complaint resolution
- Team building and leadership
- Customer relationship management (CRM)
- MS office
Timeline
Caregiver
Touch of Class Healthcare
08.2017 - 04.2024
Front office assistant
Victory Physical Therapy
02.2017 - 09.2018
Service Clerk
Kirby-Smith
12.2014 - 02.2016
Customer Service Manager-Quality Control Manager
Rackmount Solutions
09.2010 - 11.2014
High School Diploma -
Kaufman High School
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