Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Supporting Resources
Timeline
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Christi Lopez

Stewartsville,NJ

Summary

Highly effective, bilingual, digital adoption expert with extensive knowledge of service industry point of sale applications and operating systems with specific expertise around the technology, restaurant and beauty industries. I have been able to mix my experience in customer service with my love of technology over the past thirteen years as a remote DAP specialist, technical writer and educator. My goals are focused on constantly expanding my technical knowledge and creating excellent user experiences.

Overview

13
13
years of professional experience

Work History

WalkMe Administrator

W. L. Gore & Associates
07.2021 - Current
  • Focuses on the ongoing, company-wide transformation to the digital adoption of Salesforce and other tools, including all communications and training initiatives, which are used to create an elevated user experience
  • Achieved a 93% increase in Salesforce user satisfaction since starting with Gore in 2021
  • Provides clear, specific, and approachable education to non-technical users by relaying information in a positive and enthusiastic
  • Developed and maintains an extensive learning library of on-screen, interactive help and process automation, which aids our associates in their daily tasks
  • Stays in contact with both leaders and development to provide analytics which aid in the decision-making process
  • Continues to observe and analyze trends, using them to refine and grow our overall digital adoption strategy.

WalkMe Administrator / Senior Customer Success & Education Specialist

Millennium Systems International
11.2011 - 07.2021
  • Digital adoption expert and certified WalkMe builder
  • Obtained certifications in all areas of POS software, from reporting and advanced add-ons, to integration with monthly recurring membership programs and electronic document management
  • Handled all Spanish-speaking clientele and remained as a resource and technical contact for support and troubleshooting
  • Handled implementation of new clients, focusing on fast, effective installations and conversions, as well as thorough and efficient training
  • Managed and maintained many long-term client accounts in an advisory role with a focus on growth, retention, and ROI
  • Completed many hours of successful education remotely per week, with the highest rate of client retention and satisfaction
  • Provided recommendations and input for training, product development, support, and sales teams to improve customer satisfaction
  • Worked with engineering team to report and monitor bugs within the system and kept in constant communication with clients to ensure their concerns are heard, while keeping them updated on new advances.

Education

Associate of Arts - Culinary Arts

Academy of Culinary Arts
Mays Landing, NJ

Sugar & Chocolate Sculpture

International School For Confectionary Arts
Gaithersburg, MD

Skills

  • Bilingual
  • Curriculum Development
  • Internal Education & Webinar Host
  • Quality Control Testing
  • HTML and jQuery Certified
  • Litmos Administrator
  • Technical Writer
  • Data Analysis
  • General Contractor
  • Professional Pastry Chef

Accomplishments

  • Top 1% WalkMe builder worldwide
  • 2024 WalkMe MVP
  • 2023 WalkMe MVP
  • 2023 WalkMe Realizer Best Employee Experience finalist
  • 2023 WalkMe DAPP Top 100
  • 2022 WalkMe DAPP Top 100
  • 2022 WalkMe Realizer Inspiring Leader finalist
  • 2022 WalkMe Realize conference guest presenter
  • 2022 WalkMe Elevate conference guest speaker

Supporting Resources

  • 2023 Gore Digital Adoption Video - https://app.screencast.com/CDYhK2gd2yyYl
  • Published WalkMe Blog - https://www.walkme.com/blog/designing-a-data-first-dap-strategy/
  • Published WalkMe case study - https://www.walkme.com/customer-stories/w-l-gore/
  • Published My Tech Decisions article - https://mytechdecisions.com/project-of-the-week/w-l-gore-associates-end-user-training-digital-adoption-walkme/

Timeline

WalkMe Administrator

W. L. Gore & Associates
07.2021 - Current

WalkMe Administrator / Senior Customer Success & Education Specialist

Millennium Systems International
11.2011 - 07.2021

Associate of Arts - Culinary Arts

Academy of Culinary Arts

Sugar & Chocolate Sculpture

International School For Confectionary Arts

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Christi Lopez