CHRISTI MONCAVAGE
Elysburg,PA
Summary
Results-oriented Clinical Account Manager with expertise in strategic account management and client relationship development. Proven ability to drive collaboration and adapt to challenges, ensuring successful project outcomes. Strong communication and problem-solving skills facilitate effective project coordination. Committed to leveraging industry knowledge to enhance healthcare delivery and support organizational objectives.
Overview
19
19
years of professional experience
1
1
Certification
8
8
years of post-secondary education
Work History
Clinical Account Manager
GN ReSound
02.2025 - Current
- Enhanced client satisfaction by building strong relationships with clinical partners.
- Aligned strategic account plans with organizational goals and client priorities.
- Analyzed client feedback to improve service offerings and operational efficiency.
- Conducted training sessions to enhance provider knowledge on products and services.
- Strengthened collaborations with healthcare providers to foster trust and teamwork.
- Coordinated teams for effective execution of clinical programs and initiatives.
Field Training Audiologist
ReSound
01.2017 - 01.2025
- Increased product adoption through tailored training and support initiatives.
- Accelerated regional sales growth by leading impactful training sessions.
- Enhanced sales strategies through collaboration with regional sales teams.
- Transformed customer behavior by conducting needs analyses and targeted training.
- Facilitated effective cross-functional collaboration by managing travel schedules efficiently.
- Showcased innovative solutions at industry events, boosting ReSound's market presence.
Contract Trainer
GN ReSound
01.2013 - 01.2017
- Maintained customer relations in areas without local sales reps or trainers, enhancing service coverage.
- Delivered technical support to audiologists, improving client satisfaction.
- Led nationwide seminars, boosting brand awareness and product knowledge.
Clinic Supervisor and Instructor
Bloomsburg University
10.2006 - 01.2017
- Enhanced doctoral students' skills, improving their career readiness in audiology.
- Instructed diverse academic courses, boosting student engagement and learning outcomes.
- Increased early detection success through implementation of newborn hearing screenings.
- Organized community outreach initiatives, raising health awareness and participation levels.
- Conducted precise audiological assessments, ensuring accurate diagnoses and effective treatment plans.
Education
Doctor of Audiology - Audiologist
03.2003 - 03.2005
Master of Science - Audiology
08.1994 - 08.1996
Bachelor of Science - Communication Disorders
08.1990 - 08.1994
Skills
- Effective platform presentations
- Building account partnerships
- Customer education
- Project execution
- Audiology assistance
- Product knowledge training
- Sales support
- Gap analysis
- Interdepartmental collaboration
Certification
- PA State License # AT000965L
- Certificate of Clinical Competence (CCC-A)
Timeline
Clinical Account Manager - GN ReSound
02.2025 - Current
Field Training Audiologist - ReSound
01.2017 - 01.2025
Contract Trainer - GN ReSound
01.2013 - 01.2017
Clinic Supervisor and Instructor - Bloomsburg University
10.2006 - 01.2017
A T Still University of Health Sciences - Doctor of Audiology, Audiologist
03.2003 - 03.2005
Bloomsburg University - Master of Science, Audiology
08.1994 - 08.1996
Bloomsburg University - Bachelor of Science, Communication Disorders
08.1990 - 08.1994