Christi Noel
New York,NY
Summary
- Being a Direct Support Professional made me more passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
- Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
- Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
YAI
Brooklyn, NY
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Educated clients and family members on relevant topics to support independent living.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
Rehabilitation Specialist
Goodwill Of NYNJ
New York, NY
06.2022 - 11.2022
- Assisted individuals with addressing disabilities and developing career plans.
- Coordinated community resources and secured referrals.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted clients in exploring career options and vocational goals.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
Front Desk Receptionist
Aloft Hotel
New York, NY
04.2021 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected credit/debit card payments, processed transactions and updated relevant records.
Education
High School Diploma -
Edward R Murrow High School
Brooklyn, NY2016
Skills
- Dietary Needs
- Problem Identification
- Personal Care Support
- Household Chores
- Medical Distribution
- Patient Restraint
- Emotional and Social Support
- Care Plan Assessment
- Front Desk Reservations
- Front Desk Operations
- Accounting and Billing Software
- Maintain Security
- Bookkeeping
- Customer Assistance
- Packaging and Mail Receiving
- Reception Desk Management
- Administrative and Clerical Support
- Microsoft Office
- Manage Files
Timeline
Rehabilitation Specialist
Goodwill Of NYNJ
06.2022 - 11.2022
Front Desk Receptionist
Aloft Hotel
04.2021 - 11.2022
Direct Support Professional
YAI
High School Diploma -
Edward R Murrow High School