Christi Nordell
Camino,CA
Summary
Highly motivated individual with 35 years of customer service experience. Excellent communication skills with proven history of effectively proving to handle all kinds of environments and situations allowing myself to grow and be a positive asset to my coworkers and customers. Always dedicated to adapt to new situations and challenges to grow. It is very important for me to always keep in mind I am a reflection and representation of my workplace as well as my team.
Overview
35
35
years of professional experience
Work History
Business Service Manager/ Med Tech
Eskaton
09.2011 - 11.2021
- Resolved customer complaints in professional and timely manner.
- Met with families,residents and staff on a regular basis to maintain trust and good positive relations.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Met with families and residents to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Always being open to areas of improvement and accepting the challenge.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or uncomfortable situations.
- Assisted in organizing and overseeing assignments to meet goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled ordering and state guidelines on med carts.
Pharmacy Clerk
Robinson’s Pharmacy
05.2004 - 01.2006
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Organized pharmacy area to maintain clean and orderly environment.
Owner/Operator
Owner/The Clothes Horse
06.1986 - 08.1999
- Managed day-to-day business operations.
- Spoke professionally with customers regarding our purchases, orders, returns or complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and wants for inventory.
- Developed business plan, processes and procedures to provide superior product and service to customers.
- Ordering and merchandising.
Education
High School Diploma -
El Dorado High School
Placerville, CA05.1986
Skills
- Technical Support
- Quality Assurance
- Employee Relations
- Task Delegation
- Staff Management
- Risk Management
- Till Counting
- Coaching and Mentorship
- Time Management
- Office Administration
- Revenue Generation
- Employee Supervision
- Compliance Enforcement
- Hospitality and Accommodation
- Staff Motivation
- Energetic and Outgoing
- Leadership Development
- Verbal and Written Communication
- Team Leadership
- Analytical Thinking
- Workflow Management
- Honest and Trustworthy
- Multitasking and Organization
- Reliable and Responsible
- Adaptability and Flexibility
- Train Workers
- Guest Satisfaction
- Critical Thinking
- Establishing Vision
- Regulatory Compliance
Additional Information
My experience with Eskaton Village Placerville is a great example of the kind of employee that I am very proud of. I was able to grow in so many ways during my over 10 years. Starting out as a med tech and then a lead med tech for seven years I was asked to join the management team in the business office. I was excited and nervous taking on this role knowing I would be the manager of the day for the whole community on Sundays, this roll covering everything from fire alarms to complaints and covering call outs. It became one of my favorite roles at Eskaton until COVID hit, where the managers did every Job required to keep things moving along for our residents. I never realized the inner strengths one could have until COVID. I loved being part of such an amazing team and am so thankful we got through it together and stronger. I decided after things got back to normal at Eskaton and Covid was for the most part behind us that I would take 2 years off and spend it with my new grand baby.
I am ready to get back to work doing what I love and that being with people.
Timeline
Business Service Manager/ Med Tech
Eskaton
09.2011 - 11.2021
Pharmacy Clerk
Robinson’s Pharmacy
05.2004 - 01.2006
Owner/Operator
Owner/The Clothes Horse
06.1986 - 08.1999
High School Diploma -
El Dorado High School
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