Christi Norman

CSR/Assistant Manager

Circle K Gas Station

Sherwood, Arkansas

07.2023 - 02.2024

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Maintained accurate records of all transactions, stock levels and employee performance metrics.
Ensured compliance with all safety regulations throughout the store premises.
Created promotional campaigns to increase brand awareness and attract new customers.
Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Answered customer questions and addressed problems and complaints in person and via phone.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Maintained inventory by checking merchandise to determine levels.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Oversaw coaching and guidance of store employees to foster advancement in work operations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.