Christi Ponce
Elgin,TX
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Samsung Austin Semiconductor
Austin, TX
02.2024 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Wheelchair Assistance
Huntleigh
Austin, TX
06.2023 - 08.2023
- Reduced boarding and deplaning times through efficient wheelchair assistance and prompt communication with airline staff.
- Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
- Facilitated the boarding process for passengers requiring wheelchair assistance or other special accommodations, ensuring a safe and comfortable experience onboard the aircraft.
- Collaborated effectively with airline staff to ensure seamless coordination of services for passengers requiring wheelchair assistance.
- Facilitated smooth wheelchair assistance services for elderly and disabled passengers to navigate the airport comfortably.
McDonalds Crew Member
McDonalds
Austin, MN
10.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High school diploma -
Navarro Early College High School
Austin, TX05.2024
Skills
- Cashiering
- Food Service
- Restaurant experience
- Cash register
- Customer service
- Bilingual
- English
- Spanish
- Sales
- Front desk
- Microsoft Excel
- Microsoft Office
- Communication skills
- Computer skills
Timeline
Customer Service Cashier
Samsung Austin Semiconductor
02.2024 - 04.2024
Wheelchair Assistance
Huntleigh
06.2023 - 08.2023
McDonalds Crew Member
McDonalds
10.2022 - 03.2023
High school diploma -
Navarro Early College High School