Christi Reid
Hammond,United States
Summary
Dynamic and results-oriented professional with extensive experience in front desk management and special education support, notably with Livingston Parish Public Schools. Excelled in enhancing guest satisfaction and streamlining operations, demonstrating effective communication and organizational skills. Proven track record in mentoring staff and improving operational efficiency, contributing to a significant increase in guest retention and positive feedback.
Overview
2025
2025
years of professional experience
Work History
RTI Paraprofessional
Livingston Parish Public Schools
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front Desk Manager
Laramie Valley Inn
08.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor - General Studies
Louisiana State University Shreveport
Shreveport, LA12.2022
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Special education support
- Calm and patient demeanor
- Teacher support
- Data collection
- Classroom organization
- Classroom management
- Computer skills
- Instructional support
- Documentation
- Small group instruction
- Relationship building
- Reading and writing support
- Activity planning
- Progress monitoring
- Schedule management
- Conflict resolution techniques
- Clerical support
- Preparing instructional materials
- Crisis management
- Reading intervention
- Elementary education
- Individual instruction
- Math intervention
- Friendly and outgoing
- Goal setting and monitoring
- Verbal and written communication
- Organization and prioritization
- Group facilitation
Timeline
Front Desk Manager
Laramie Valley Inn
08.2021 - Current
RTI Paraprofessional
Livingston Parish Public Schools
Bachelor - General Studies
Louisiana State University Shreveport
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