Christi Smelzer
Mount Horeb,WI
Summary
Dynamic Administrative Office Assistant at Quivey's Grove with strong organizational abilities and effective verbal communication. Proven track record in enhancing client relations and ensuring accurate data management. Successfully managed reservations and maintained a productive office environment, demonstrating exceptional attention to detail and prioritization skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Office Assistant
Quivey's Grove
10.2024 - Current
- Serving as the main point of contact for visitors/guests/vendors ensuring a positive experience upon arrival.
- Handle incoming calls with professionalism and provide timely responses or direct to appropriate personnel.
- Process and confirm numerous reservations daily, ensuring accuracy and meeting service standards.
- Perform data entry tasks accurately and prepare daily reports with attention to detail while maintaining high productivity levels.
- Prepare daily tills and ensure daily deposits are accurate.
- Maintain a clean and organized office environment promoting productivity and professionalism.
Certified Health Coach
Optavia
09.2019 - Current
- Guide Clients to reach their health goals by developing customized nutrition plans.
- Regularly check in with clients to monitor their progress and to offer continued encouragement, guidance, celebrate achievements, build relationships and give tips to help clients achieve their goals.
- Encourage accountability for clients to take responsibility of their daily choices and actions. Stop, Challenge, Choose.
- Work in a team environment daily with fellow health coaches via video meetings, trainings, phone calls, conventions, etc.
Property Owner and Manager
Jc Properties
01.2010 - 05.2024
- Administrative duties which included tenant screening, signed and renewed rental agreements and collected rental payments.
- Advertised rental vacancies and scheduled property tours for potential tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Co-Club Director/Coaching Assistant
Pursuit Volleyball Club
11.2021 - 03.2023
- Administrative roles. Signing up for tournaments, athletes registration, organized communication for athletes, parents and volunteers through emails, posts, texts and phone calls.
- Set up and ran meetings for athletes, coaches and the volleyball board for the Prairie du Chien Volleyball Club.
- Formulated and set up practice plans.
- Led practices teaching basic volleyball skills to girls ages 9-18.
- Developed and implemented game day rotations and assisted coaching athletes during tournaments.
Property Manager
Windwalker Retreat
10.2010 - 05.2016
- The point person to communicate with guests through emails, phone and texts to address vacation inquiries, requests and questions.
- Responsible for maintaining proper account of all financial matters to the property, helped set the right rent amount and collected rent from customers.
- Ensured that guests had access to the property upon arrival and managed the post-stay check out procedures.
- Updated social media/website for any changes as far as rates, pictures, amenities alongside following up with reviews and inquiries.
- Inspected the property ensuring that the property was safe and habitable, cleaned and tiedied and all supplies were fully stocked and ordered.
Education
Associate of Science - Recreation Services
Madison College
Madison, WI05-2001
Skills
- Effective verbal communication
- File organization
- Strong organizational abilities
- Customer and client relations
- Prioritization and scheduling
- Strong attention to detail
Certification
- Certified Health Coach, Optavia - 2019 - Present
Timeline
Administrative Office Assistant
Quivey's Grove
10.2024 - Current
Co-Club Director/Coaching Assistant
Pursuit Volleyball Club
11.2021 - 03.2023
Certified Health Coach
Optavia
09.2019 - Current
Property Manager
Windwalker Retreat
10.2010 - 05.2016
Property Owner and Manager
Jc Properties
01.2010 - 05.2024
Associate of Science - Recreation Services
Madison College
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