Christi Somerville
Gainesville,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Account Representative
ESSB LLC
01.2021 - Current
- Communicate with customers daily to solve their issues with payments, scheduling and issues through phone and chat
- Work off two monitors overseeing two schedules as well as five email accounts
- Review and file financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols
- Answer constant flow of customer calls with minimal wait times
- Update account information to maintain customer records
- Clarify customer issues and determined root cause of problems to resolve product or service complaints
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Track expenses and income for businesses while organizing and maintaining bank statements for checking accounts
- Establish QuickBooks accounting system to reflect accurate financial records
- Handle customer inquiries and suggestions courteously and professionally.
Assistant General Manager
Wyndham Hotels & Resorts
05.2015 - 10.2020
- Managed the Front Desk and the Kitchen staff
- Made schedules and handled payroll
- Supervised a staff of about 11 people
- Coordinated banquets and events
- Balanced books daily as well as all the cash taken in by staff
- Motivated, trained, and disciplined employees to maximize performance
- Managed team schedule with eye for coverage needs and individual strengths
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Negotiated contracts with vendors to acquire competitive prices and quality products
- Trained new employees on proper protocols and customer service standards.
Education
Associate of Science -
Lanier Technical College
Oakwood, GA05.2018
Skills
- Customer service
- QuickBooks (2 years)
- Microsoft Excel (2 years)
- Document Management
- Sales Proficiency
- Data Tracking
Assessments
- Customer service, Proficient, 06/01/20, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 10/01/21, Using basic scheduling and organizational skills in an office setting
Languages
Spanish
Professional Working
Timeline
Account Representative
ESSB LLC
01.2021 - Current
Assistant General Manager
Wyndham Hotels & Resorts
05.2015 - 10.2020
Associate of Science -
Lanier Technical College
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