Christi Thielke
Moorhead
Summary
Results-driven Director of Customer Service with expertise in enhancing team performance, fostering collaboration, and implementing metrics to optimize service quality. Committed to driving customer satisfaction and improving operational efficiency.
Overview
27
27
years of professional experience
Work History
Director of Customer Service
United Sugar Producers and Refiners Cooperative
12.2016 - 01.2025
- Directed the Customer Service and Truck Logistics departments, focusing on team development and customer satisfaction.
- I implemented the Perfect Order metric tool to monitor order performance and quality.
- As a member of the Senior Leadership Team, I contributed to strategic discussions and presented insights to the Executive Committee, fostering collaboration and growth within the organization.
- Monitored on time delivery and reduced transit time, using FourKites Visibility Platform.
Customer Service Manager
United Sugar Producers and Refiners Cooperative
08.2008 - 12.2018
- Led customer service team, enhancing support efficiency and resolving escalated issues effectively.
- Fostered collaboration between departments to ensure consistent communication and service standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Supervisor
United Sugar Producers and Refiners Cooperative
09.2002 - 08.2008
- Supervised customer service team, ensuring adherence to operational standards and quality assurance protocols.
- Implemented training programs enhancing team performance and knowledge of product offerings.
- Developed strategies to resolve customer issues.
Customer Service Representative
United Sugar Producers and Refiners Cooperative
07.1998 - 09.2002
- Resolved customer inquiries regarding product availability and order status efficiently.
- Managed customer complaints ensuring timely resolutions and satisfaction.
- Processed orders accurately using SAP.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
Customer Service Representative - Contract
United Sugar Producers and Refiners Cooperative
04.1998 - 07.1998
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Processed orders and managed transactions using SAP
Education
Bachelor of Science - Marketing
Minnesota State University, Moorhead
Moorhead, MNSkills
- Customer satisfaction measurement
- Sales support
- Problem-solving
- Time management
- Verbal and written communication
- Experience with SAP HANA
- Team building and leadership
- Product knowledge
- Excel proficiency
Timeline
Director of Customer Service
United Sugar Producers and Refiners Cooperative
12.2016 - 01.2025
Customer Service Manager
United Sugar Producers and Refiners Cooperative
08.2008 - 12.2018
Customer Service Supervisor
United Sugar Producers and Refiners Cooperative
09.2002 - 08.2008
Customer Service Representative
United Sugar Producers and Refiners Cooperative
07.1998 - 09.2002
Customer Service Representative - Contract
United Sugar Producers and Refiners Cooperative
04.1998 - 07.1998
Bachelor of Science - Marketing
Minnesota State University, Moorhead