Christi Tinsley
Fresno,CA
Summary
Dynamic professional with extensive experience as an Independent Contractor for AT&T/Direct TV, excelling in client consultation and problem-solving. Proven track record of enhancing customer relationships and optimizing service delivery, leading to increased client satisfaction and repeat business. Skilled in multitasking and organization, ensuring efficient project management and exceptional service outcomes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Self Employed
Fresno
01.2021 - Current
- Catering delivery
- Shop and deliver groceries
- Clean houses and take elderly to doctor appointments
Independent Contractor
AT&T/ Direct TV
Fresno, USA
05.2016 - 12.2020
- Traveled throughout California with a team of employees to service new and old accounts.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Set up accounts and or modified accounts for customers. Scheduled Technical appointments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Associate - Criminal Justice
University of Phoenix
Fresno, CASkills
- Client consultation
- Marketing strategies
- Billing control
- Problem-solving
- Critical thinking
- Task prioritization
- Multitasking and organization
- Client communication
Timeline
Independent Contractor
Self Employed
01.2021 - Current
Independent Contractor
AT&T/ Direct TV
05.2016 - 12.2020
Associate - Criminal Justice
University of Phoenix