CHRISTI UNTERSTEIN
Cookeville,TN
Summary
Well rounded, analytically minded professional desiring a position that will employ my supervisory skills and Computer Operations experience as well as provide a challenging opportunity for continued growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Business Tech Support – Lead
State of Tennessee
Cookeville, TN
01.2016 - 01.2022
- Investigating, resolving, and closing user reported PC problems and application issues through ServiceNow ticketing system
- Perform operating system software updates, upgrades, and patches
- Performs administration activities such as setting user accounts, roles, access, and privileges
- Providing a high level of customer service at all times
- Responsible for all hardware/software for 14 local health departments in the Upper Cumberland Region
- Demonstrated respect, friendliness and willingness to help wherever needed
- Identified issues, analyzed information and provided solutions to problems
Information Resource Support Specialist
State of Tennessee
Cookeville, TN
01.2014 - 01.2016
- Analyzes and/or resolves hardware, software, and application problems for all network computer systems, along with customer accounts for 6 counties
- Resolve AS400 printing, device connection, and table issues
- Maintain accurate inventory
- Image pc’s, install hardware and software, and work with vendors on various issues
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Prepared variety of different written communications, reports and documents
IT Systems Support Representative
Colinx, LLC
Crossville, TN
01.2007 - 01.2014
- Maintain Active Directory
- Maintain and manage NetBackup System
- Maintain Security administration process and procedures
- Support LAN/WAN on multiple vlans/subnets across multiple facilities
- Installation of software and hardware, troubleshooting of network and pc’s, physical repair of printers, pc’s, and other peripheral equipment
- Carried out day-to-day duties accurately and efficiently
Cashier/Jewelry Sales Consultant
Sears Cookeville
South Ridge, TN, SC
01.2005 - 01.2011
- Interact with customers on a regular basis
- Process cash register transactions according to established procedures
- Helped customers complete purchases, locate items and join reward programs
- Tallied cash drawer at beginning and end of each work shift
- Welcomed customers and helped determine their needs
Information Systems Supervisor
Famous Footwear Distribution
Center Lebanon, TN
01.1999 - 01.2007
- Actively involved in system implementation from WMS (Sun Solaris) to PKMS (AS400)
- Responsible for recruiting and managing IS staff
- Provide on call support for local and remote facilities
- Problem solving, organizing, and prioritizing daily operations tasks, system support and maintenance, data research, and help desk support
- Installation of software, troubleshooting of network and pc’s, physical repair of printers, copiers, and other peripheral equipment
- Ability to multi-task several complicated and important projects simultaneously
- Establishes and maintains network users, user environment, directories, and security
- Coordinates testing, implementation, and installation of new/improved systems and upgrades
Computer Operator
Famous Footwear Distribution
Center Lebanon, TN
01.1999 - 05.1999
- Responsible for printing labels for production
- Responsible for printing quality ad-hoc reports as requested
- Performing backups
- Verify accuracy of uploads, downloads, and all jobs
- Provide help desk support for floor users and management
Education
Bachelor of Science - Business Administration Management Information Systems
Tennessee Technological University
01.1994 - 01.1998
Skills
Crystal Reportsundefined
Accomplishments
- RELEVANT COURSES
- Business Communications
- Principles of Managerial Accounting
- Business Applications of Microcomputers
- Operations Management
- Principles of Marketing
- Compensation
- Principles of Financial Accounting
- Management and Organizational Behavior
- Human Resource Management
- Business Database Management
- Telecommunications
Timeline
Business Tech Support – Lead
State of Tennessee
01.2016 - 01.2022
Information Resource Support Specialist
State of Tennessee
01.2014 - 01.2016
IT Systems Support Representative
Colinx, LLC
01.2007 - 01.2014
Cashier/Jewelry Sales Consultant
Sears Cookeville
01.2005 - 01.2011
Information Systems Supervisor
Famous Footwear Distribution
01.1999 - 01.2007
Computer Operator
Famous Footwear Distribution
01.1999 - 05.1999
Bachelor of Science - Business Administration Management Information Systems
Tennessee Technological University
01.1994 - 01.1998
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