Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christi Warren

Albany,GA

Summary

Proven track record in enhancing patient care and administrative efficiency, notably at Parallon. Excelled in streamlining appointment processes and ensuring patient confidentiality, demonstrating strong interpersonal skills and healthcare systems understanding. Achieved significant improvements in patient-provider communication and office organization, embodying professionalism and ethics. Detail-oriented clerical professional with an organized approach and exceptional multitasking abilities. Good verbal and written communicator with expertise in preparing memos, emails and messages. Current Expert clearance.

Overview

10
10
years of professional experience

Work History

Patient Care Liaison

Parallon
01.2022 - 07.2023
  • Streamlined appointment scheduling processes for increased efficiency and reduced wait times for patients.
  • Provided ongoing support to patients in navigating insurance coverage and financial assistance programs, reducing stress and promoting continuity of care.
  • Leveraged strong interpersonal skills to build trusting relationships with diverse populations of patients, fostering mutual respect and open communication channels.
  • Improved communication between healthcare providers and patients by serving as a liaison for both parties.

Administrative Assistant

State Of Georgia
07.2016 - 01.2022
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Housing Specialist

Albany Housing Authority
08.2013 - 07.2016
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.

Education

Associate of Applied Science - Secretarial Studies And Office Administration

Darton State College
Albany, GA
12.2006

Skills

  • Healthcare Systems Understanding
  • Patient confidentiality
  • Professionalism and Ethics
  • Equipment accountability
  • Training and mentoring
  • Policy Adherence
  • Daily accountability logs

Timeline

Patient Care Liaison

Parallon
01.2022 - 07.2023

Administrative Assistant

State Of Georgia
07.2016 - 01.2022

Housing Specialist

Albany Housing Authority
08.2013 - 07.2016

Associate of Applied Science - Secretarial Studies And Office Administration

Darton State College
Christi Warren