Summary
Overview
Work History
Education
Skills
Certification
Christi Wiley

Christi Wiley

Commerce,TX

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

14
14
years of professional experience
2
2
Certification

Work History

Certified Pharmacy Technician

ExactCare Pharmacy
01.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.

Pharmacy Technician

CompleteRx
04.2019 - 01.2021
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.

Pharmacy Technician

Total Care Pharmacy
03.2019 - 07.2019
  • Retail pharmacy, data entry, insurance, customer service, telephone
  • This was a temporary position.

Pharmacy Technician

Medicine Chest Institutional Pharmacy
09.2016 - 01.2019
  • This position was different from retail pharmacy
  • As an input technician, I spoke with nurses and medication aides on the phone and typed orders all day
  • Knowing the correct day supply as well as the generic form for each brand name was a very important part of my job
  • I had to have good communication skills and be able to type from written as well as typed prescriptions.

Pharmacy Technician

Rite Aid
04.2014 - 08.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Pharmacy Technician

St.Francis Medical Center
10.2013 - 04.2014
  • Omnicell and IV room

Pharmacy Technician

University Medical Center of Lubbock
04.2012 - 06.2013
  • Pixus and IV room

Pharmacy Technician

Shallowater Pharmacy
04.2010 - 03.2012
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Managed opening and closing duties for pharmacy.

Education

Some college - Certified Pharmacy Technician

Southwestern Oklahoma State University Weatherford Campus

High school diploma or GED -

Skills

  • PTCB
  • IV
  • Compounding
  • Billing
  • Time Management
  • Cash Handling
  • Customer Service
  • Compounding Medications
  • Hospital Experience
  • Medical Terminology
  • Leadership
  • Aseptic Technique
  • Phone Etiquette
  • Order Entry
  • Computer Operation
  • Anatomy Knowledge
  • Pharmacy Software
  • Data Entry
  • Insurance Verification
  • ICD-10
  • Infusion
  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Prescription Interpretation
  • Pharmacist support
  • Answering customer questions
  • Medicare and Medicaid process
  • Certified Pharmacy Technician (CPhT)
  • Pyxis MedStation

Certification

  • Texas State Board of Pharmacy
  • PTCB
  • CPhT - Certified Pharmacy Technician

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Christi Wiley