Christi A. Costilla
Summary
Dependable, honest, hardworking individual seeking a job in the financial or customer service industry with company growth and positive working environment.
Overview
11
11
years of professional experience
Work History
Floating Member Service Supervisor
Gulf Cost Federal Credit Union
04.2023 - Current
- Greet and welcome members to the credit union in a courteous, professional, and timely manner
- Provide comprehensive, prompt, accurate and efficient member transactions
- Perform secure facility opening/closing procedures Competently perform all duties of MSR I, MSR II and MSR III as necessary
- Maintain dual control procedures Assist with hiring MSR staff Trains supervise and assist all levels of member service representatives
- Conduct performance reviews for MSR I- MSR III staff Schedule MSR staff to ensure efficient member service
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
Teller/MSA/SR. Roamer/Vault Teller-Supervisor
Navy Army Community Credit Union
12.2016 - 09.2022
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Properly processed deposits, withdrawals and payments for customers daily.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Supported, trained and encouraged 10 employees to actively cross-sell financial institution service and product offerings.
- Developed strategic plans for day-to-day financial operations.
- Processed quarterly vault and ATM audits with zero error rate.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Server, Coach, Trainer
Friday's
01.2016 - 11.2017
- Provide excellent customer service, create a warming experience with our guests, tend to guest needs,prepare and serve food, manage money, help hire and train new employees, help lead other teammembers during shift
Dental Assistant
Dr. Robertson and Orchard D.D.S
11.2012 - 12.2016
- Chair side Assisting, Take X-ray's, pour impressions, Sanitize Instruments, Prepare and Setup Rooms, Give
- Post-op Instructions, Make Appointments, Chart and Provide Notes into System, Provide all info To
- Patient about Procedures
Education
Dental Assisting Certificate - undefined
Kaplan College
High school Diploma - undefined
Tuloso Midway High School
Skills
- Excellent Team Leadership
- Solving Complex Problems
- Training and Development
- Customer Relations
- Performance Monitoring and Evaluation
Timeline
Floating Member Service Supervisor
Gulf Cost Federal Credit Union
04.2023 - Current
Teller/MSA/SR. Roamer/Vault Teller-Supervisor
Navy Army Community Credit Union
12.2016 - 09.2022
Server, Coach, Trainer
Friday's
01.2016 - 11.2017
Dental Assistant
Dr. Robertson and Orchard D.D.S
11.2012 - 12.2016
Dental Assisting Certificate - undefined
Kaplan College
High school Diploma - undefined
Tuloso Midway High School
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