Summary
Overview
Work History
Education
Skills
Timeline
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Christia Holmes

Mobile,AL

Summary

Goal-oriented professional with a strong work ethic and exceptional people skills. Diverse skill set in customer service, leadership, human resources, and administration. Committed to delivering exceptional results and consistently exceeding expectations. Demonstrated expertise in managing and resolving complex issues, fostering a positive and collaborative work environment.

Overview

10
10
years of professional experience

Work History

Director of Administration

Commercial District Patrol Services
02.2022 - Current
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Supported timely and accurate administrative task completion.
  • Streamlined administrative processes by implementing new software and organizational systems.
  • Identified and resolved operations challenges to promote alignment with business strategy.
  • Collaborated with senior leadership on long-term business planning strategies that contributed to the overall success of the organization.
  • Implemented effective policies for data privacy compliance, ensuring the protection of sensitive information.
  • Managed risk assessments to identify potential issues before they escalated into costly problems.
  • Generated reports, uploaded documents into digital storage and prepared client case affidavits.
  • Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
  • Managed facilities maintenance and upgrades, creating a safe and comfortable work environment for all employees.
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for 10 employees.
  • Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.

Warehouse Associate

Amazon DSP
02.2022 - 04.2023
  • Split, scan packages part time

Bonding Agent

M&J Bail Bonds
02.2022 - 08.2024
  • Minimized client exposure to financial risks by conducting regular reviews of bond portfolios and recommending adjustments as necessary.
  • Enhanced client satisfaction by providing prompt and accurate information on bond processes and requirements.
  • Expedited bond approval processes by maintaining open lines of communication between clients, underwriters, and related parties.
  • Maintained strong relationships with clients, fostering trust and loyalty to ensure repeat business.
  • Educated clients on the benefits of various bonding options, allowing them to make informed decisions about their financial needs.
  • Coordinated closely with external partners such as banks, insurance companies, and attorneys to ensure seamless collaboration in bond issuance and management.
  • Collaborated with legal teams to prepare comprehensive documentation for bond submissions.

Human Resources Manager

Player one marketing
07.2021 - 03.2022
  • Office assistant, recruiting, training job applicants, motivating employees

Supervisor

Alorica
10.2019 - 07.2021
  • Lead a team of agents, maintain a goal as a team, coach agents to maintain goals individually, I also monitor team performance my agents productivity and provide constructive feedback to improve numbers through coaching
  • Daily meetings provide kudos to agents passing surveys

Customer service agent/support

Alorica for Verizon
12.2017 - 09.2019
  • Inbound call center assist customers with understand new charges breaking down bills placing phone orders and help Support new agents coming in

Manager on Duty

Saucy q bbq
06.2016 - 11.2017
  • Lead a team, cook, serve, cashier also count money end if shift took care of customers needs And locked up store

Work Study Office Assistant

Faulkner State Community College
08.2015 - 05.2016
  • Filing papers, records, front desk duties greeting others

Education

N/a -

Murphy high school
Mobile, AL
05.2015

Skills

  • Human resources
  • Employee relations
  • Hr sourcing
  • Time management
  • Management
  • Recruiting
  • Analysis skills
  • Organizational skills
  • Schedule management
  • Inventory control
  • Document management
  • Records management
  • Payroll and budgeting
  • Calendar management
  • Credit and collections
  • Workflow planning
  • Human resources management
  • Expense reporting
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Active listening
  • Decision-making
  • Microsoft office
  • Data entry
  • Self motivation
  • Professionalism
  • Office coordination
  • Staff management
  • Document review

Timeline

Director of Administration

Commercial District Patrol Services
02.2022 - Current

Bonding Agent

M&J Bail Bonds
02.2022 - 08.2024

Warehouse Associate

Amazon DSP
02.2022 - 04.2023

Human Resources Manager

Player one marketing
07.2021 - 03.2022

Supervisor

Alorica
10.2019 - 07.2021

Customer service agent/support

Alorica for Verizon
12.2017 - 09.2019

Manager on Duty

Saucy q bbq
06.2016 - 11.2017

Work Study Office Assistant

Faulkner State Community College
08.2015 - 05.2016

N/a -

Murphy high school

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Christia Holmes