Christia Percy
Marion,IN
Summary
Knowledgeable Dispatcher with 4 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
1
1
Certification
Work History
Dispatcher
JTrans
Marion, IN
08112023 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Developed strategies for improving efficiency within the dispatch department.
- Participated in team meetings discussing changes in procedures or processes.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 80 drivers.
- Identified locations and needs of callers to accurately send assistance.
- Reported delays, accidents or other traffic and transportation situations.
- Managed daily delivery and work schedules to maximize coverage.
- Tracked changes in computer system to keep records current and accurate.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
Home Health Aide
Faithful Friends Home Healthcare
Marion, IN
05202021 - 06102023
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Participated in developing individualized care plans based on medical orders and assessments.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Assisted clients with bathing, dressing and incontinence care.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Maintained clean and well-organized environment for client happiness and safety.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Machine Operator
Smithfield Foods
Peru, IN
01052019 - 06112020
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Troubleshoot malfunctions in equipment or processes.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Load raw materials into machines according to specified measurements.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Inspect finished workpieces to ensure conformance with specifications.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Observe machine operations to detect any problems or defects in the finished product.
- Unload finished products from machines onto conveyors or other transport systems.
Education
High School Diploma -
Marion High School
Marion, IN08-2020
Some College (No Degree) - LPN
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Dispatch software
- Service Coordination
- Work Order Management
- Route Navigation
- Customer Relations
- Dispatch Coordination
- Driver communication
- Schedule Management
- Data Entry
- Database Maintenance
- Adjusting routes
- Processing orders
- Updating logs
- Verifying coverage
- Customer Relationship Management
- Training new hires
- Coordinating urgent deliveries
- Critical thinker
- Stress Tolerance
- Schedule Coordination
- Incident Reporting
- Monitoring field personnel
- Improving operations
Certification
- HHA
- CPR
Accomplishments
- A Honor Roll
- Swim Team
Timeline
Dispatcher
JTrans
08112023 - Current
Home Health Aide
Faithful Friends Home Healthcare
05202021 - 06102023
Machine Operator
Smithfield Foods
01052019 - 06112020
High School Diploma -
Marion High School
Some College (No Degree) - LPN
Ivy Tech Community College of Indiana