Christia Wells
Prattville,AL
Summary
Experienced customer service professional with over 6 years of dedicated experience in providing exceptional service to customers. Efficiently handles administrative and front-desk tasks in diverse office environments. Proficient in utilizing software and databases such as Microsoft Office, PeopleSoft, and Slate. Holds a Bachelor of Science degree in Criminal Justice studies, demonstrating commitment to continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Admissions Asst./CRM Co-Lead
Alabama State University
08.2022 - Current
- Input data into the central university database relative to information received from individual student application for admission, test scores, contact card and transcript(s) for beginning freshmen, transfer, special and returning students
- Compile reports on profiles of prospective student
- Coordinate, analyze and evaluate student credentials for admissions
- Update student records as they move through the admissions process
- Coordinate with the Registrar's Office the establishment of student's permanent record files
- Assist with the telemarketing of prospective students
- Analyze credentials and establish in-state eligibility for incoming students
- Initiate training of assigned student workers
- Serve as receptionist for the Office of Admissions and Recruitment (periodically as needed) by greeting and providing prospective students and parents with the requirements for admission and the status of application, maintain admissions and recruitment email files by following-up to inquiries or forwarding email to appropriate staff to maximize the efficiency of the CRM data and software to improve customer care possess excellent communication skills and maintain the core values of the organization works with external customers to create solutions to ensure they are using Slate in an effective and efficient manner
- Answer phone calls, e-mails, and submit weekly reports
- Assist with properly navigating the organization with the new implementation of Slate as a whole to our department.
Apple Technical Support Advisor/Customer Service Representave
KellyConnect
01.2020 - 07.2022
- Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind
- Be the voice of Apple, helping customers with live support by phone, chat, or email
- On this team, you'll share your passion for Apple products and services as you build relationships with customers, partners, or program members
- Help customers resolve technical problems associated with a product or service
- Generally communicate with clients via phone calls, emails, web chat or face-to-face interaction to provide step-by-step solutions effective in resolving hardware or software problems
- Diagnosing and solving technical issues can multi-task across systems and applications, analyze, isolate and resolve various complex technical issues
- Deliver high-level customer service with a responsive approach and collaborate cross-functionally to offer solutions to complex technical problems
- Listen to the customers and use your technical expertise, creativity, and passion to meet their needs.
Administrave Assistant/Human Resources Front Desk Receponist
City of Praville- Human Resources
10.2014 - 12.2020
- Answers phone calls, schedules meetings and supports visitors who may be visiting the Fountain City
- Transfer appropriate calls to appropriate departments/areas
- Scan and file personal employee information and data while maintaining confidentiality
- Carries out administrative dues such as filing, typing, copying, binding etc
- Preparing and editing reports, memos, and emails
- Assist prospective and potential employees apply for job positions that are open
- Serve as the eyes and ears of the office, providing information, answering questions, and responding to requests
- Proofread before input important employee information and data
- Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g
- Pens, forms and brochures)
- Mailing, shipping, etc.
Crime Lab Intern
Praville Police Dept.
06.2019 - 08.2019
- Worked on mock evidence in crime scene lab such as obtaining fingerprints, dusng, blood splaer, etc
- Assisted with CSI summer camp for youth with Invesgators (at present me) Tom Allen and John Coscee
- Was able to view real crime scene pictures and learn what happens at an acve crime scene and the different parts they play
- Render appropriate support on engagements related to forensic advisory engagements
- Aend crime scenes to observe the processing and documenng of crime scenes by laboratory personnel
- Undergo training in the many procedures for development of latent prints on various surfaces and be competency tested.
Education
Bachelors of Science in Criminal Jusce -
Faulkner University
Montgomery, AL08.2020
High School Diploma -
Praville High School
Prattville, AL05.2015
Skills
- Interpersonal Communication
- Time Management
- Organization
- Project Management
- Flexibility
- Microsoft Word
- Microsoft Excel
- PeopleSoft/Slate Expert
- Problem-Solving
- Conflict Management
- Troubleshooting
- Compassion
Personal Information
Willing To Relocate: Anywhere
Timeline
Admissions Asst./CRM Co-Lead
Alabama State University
08.2022 - Current
Apple Technical Support Advisor/Customer Service Representave
KellyConnect
01.2020 - 07.2022
Crime Lab Intern
Praville Police Dept.
06.2019 - 08.2019
Administrave Assistant/Human Resources Front Desk Receponist
City of Praville- Human Resources
10.2014 - 12.2020
Bachelors of Science in Criminal Jusce -
Faulkner University
High School Diploma -
Praville High School
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