Christian Afful
Spanaway,WA
Summary
Experienced human resource management expert with skills in consultation, curriculum development, training presentation, labor laws and organizational management. Skilled in building employee-centric cultures promoting morale and optimizing productivity. Excellent interpersonal, coaching, and communication skills.
Overview
21
21
years of professional experience
Work History
Human Resource Program Manager
WA Department of Transportation- Office of Human Resources and Safety
03.2022 - Current
- Manages general government labor relations program statewide and serves as subject matter expert for issues subject to bargaining, which include wages, hours, and other terms and conditions of employment.
- Functions as statewide agency representative for all matters dealing with general government unions and WSDOT staff and manages daily tactical issues that arise from unions.
- Conducts training on contract interpretation and contract changes and assesses with executive leaders about changes to contract negotiations
- Coordinates and participates in negotiations, arbitrations, Public Employee Relations Commission (PERC) hearings, demands to bargain, and unfair labor practices.
- Serves as the Secretary’s designee for grievances.
- Serves as a representative at negotiation tables and provides guidance and consultative services to management regarding labor relations and a range of sensitive human resources functions.
- Oversees discipline and corrective action activities statewide and reviews disciplinary letters and settlement agreements, and provides expert guidance to both HR personnel and managers.
- Coordinates with Attorney General’s Office (AGO), Office of Financial Management – Labor Relations Office (OFM/LRO) regarding litigation.
- Supervises Internal Equal Employment Opportunity (EEO) Manager and sets goals and objectives for associated EEO programs.
- Manages EEO programs, which include Title VII investigation procedures, Americans with Disabilities Act (ADA)/Reasonable Accommodation procedures and policies, and state and federally protected leave procedures and policies.
- Oversees collection and dissemination of records and information requests in response to Public Records requests, union/labor requests, and interrogatory/discovery requests.
- Supervises Employee Health Programs Manager and leads teams that work with the Department of Labor and Industries to manage worker compensation claims and return to work efforts
- Develops collaborative working relationships with unions, executives, management, supervisors, and HR Professionals statewide
- Responsible for Drug and Alcohol-Free Workplace policy
- Provides leadership and direction for positions in multiple facets of Human Resources
- Influences the work of local HR Managers and Consultants regarding how internal equal employment opportunity programs and collective bargaining provisions
Internal Equal Employment Opportunity Manager
WA Department of Transportation- Office of Human Resources and Safety
12.2016 - 03.2022
- Point of contact and expert for staff statewide on ADA; Title VII investigations; leave protected by Americans with Disabilities Act (ADA), Washington Law Against Discrimination (WLAD), Family and Medical Leave Act (FMLA), Washington Family Leave Act (WFLA), and the Washington State Shared Leave program; and discrimination complaints through the Equal Employment Opportunity Commission (EEOC), Human Rights Commission (HRC), and Department of Labor (DOL)
- Manages Title VII investigations program and conducts investigations of the agency's most sensitive and/or complex investigation
- Provides guidance and training to HR staff
- Serves as the liaison with external state and federal agencies on behalf of WSDOT for complaints relating to workplace discrimination
- Responsible for collecting information, coordinating activities, and writing responses on behalf of WSDOT for state and federal regulatory agencies, including the Washington State Human Rights Commission (HRC); the Equal Employment Opportunity Commission (EEOC); the Department of Labor (DOL); and others
- Represents WSDOT in mediations over said complaints
- Provides expert professional advice to HR, management, and employees on reasonable accommodation issues
- Facilitates the interactive reasonable accommodation process for the most complex cases with management, health care providers, the employee, and other stakeholders
- Proactively advises and consults with management, various health care professionals, and regional HR consultants to address requested changes in accommodation, to assess reasonableness of the accommodation, and to obtain required medical information
- Interacts with WSDOT managers and supervisors to include Executives; Regional Administrators and Division Directors and others
- Make recommendations for policy and procedure updates that ensure compliance with state or federal laws pertaining to complaint processing and investigations
- Establishes and/or refines standards on agency business practices and processes related to Title VII investigations, ADA, and EEOC programs
- Identifies short and long-term goals within each program, and responsible for training relevant staff to carry out the program functions per the agency policies and state and federal law
- Responsible for developing and/or maintaining databases and tracking mechanisms for reporting purposes per federal requirements in order to continue receiving federal funding.
Human Resource Consultant 4 - Reasonable Accommodation Specialist
DSHS-Human Resource Management Systems Unit
01.2014 - 12.2016
- Facilitates interactive reasonable accommodation process and serves as a resource to management and employees
- Provides leadership and technical advice in coordinating DSHS resources for reasonable accommodation
- Provides technical assistance in the interpretation and implementation of Americans with Disabilities Act, Washington State Laws, and DSHS Administrative Policy
- Composes case-related correspondence, meeting summaries, and closure memos
- Conducts reasonable accommodation training
- Works collaboratively with Human Resource Consultants\Managers, Union Representative, Assistant Attorney General, Management, and Employees to identify effective reasonable accommodation
- Identifies issues that may create liability for the Agency.
Management Analyst 4
DSHS-Human Resource Management Systems Unit
09.2013 - 01.2014
- Responsible for agency’s policies and procedures governing reasonable accommodation
- Analyzed employees’ skills and abilities, and conducts vacancy searches for reassignment
- Provided expect consultation to management
- Developed and designed spreadsheets and database for data analysis and interpretation
- Generated monthly reports, and performs data audit and queries.
Human Resource Consultant 3
DSHS-Human Resource Management Systems Unit
04.2013 - 08.2013
- Independently evaluated, resolved and responded to HR technical and payroll issues
- Provided consultation to management and agency staff
- Maintained and revised agency organization structure
- Accurately inputs into HRMS and researches and generates reports
- Consulted with classification and compensation
- Provided consultation on Fair Labor Standards Act.
Human Resource Consultant 2
DSHS-Special Commitment Center
11.2012 - 03.2013
- Provided professional level consultation to management and staff in consonance with department’s Talent Management
- Provided solutions and alternative solutions to HR issues
- Performed research and analysis
- Consulted with management regarding classification, FMLA, recruitment, labor relations, just, FLSA, reasonable accommodation
- Developed and reviewed draft written reprimand and other HR documents
- Attends grievance hearing
- Technical expertise in utilizing HRMS and NEOGOV
- Maintained bid system.
Human Resource Consultant 1
DSHS-Division of Developmental Disability
03.2012 - 10.2012
- Provided professional consultation to both internal and external customers
- Consultation on recruitment, classification, compensation, training, affirmative action and diversity
- Independent decision making
- Facilitated bids
- Processed FMLA and Shared Leave
- Facilitated Reasonable Accommodation
- Conducted recruitment by using NEOGOV
- Maintained employee data by using HRMS
- Completed unemployment claims and employment security inquires.
Office Support Supervisor
DSHS-Children’s Administration
03.2009 - 03.2012
- Assigned and managed the work of 7 staff unit; recruited, set expectations, evaluated staff, coach, and recommended disciplinary action
- Ensured compliance with collective bargaining agreement as it relates to subordinate positions
- Reviewed, evaluated, and recommended changes to operating procedures and policies
- Maintained a 60,000sq.ft
- Facility with 225 staff; determined need for office equipment, and design office space layout
- Managed confidential records for classification, retention, discovery, public disclosure and disposition
- Managed office budget, purchasing and maintenance, and office fleet.
Human Resource Consultant Assistant 2
DSHS-Children’s Administration
12.2007 - 03.2009
- Provided consultation for managers and supervisors on human resource management
- Completed and processed forms for new appointments, transfers, terminations, retirement, position action request, and position description
- Generated letters for HR purposes
- Provided evaluation notification and tracking system for employee evaluation
- Maintained personnel files
- Obtained, organized, and maintained data to support research and investigations
- Ensured human resource policies are followed
- Assisted customers in navigating recruitment system
- Conducted orientation and training for new staff
- Provided benefits information to staff.
Customer Service Supervisor
Wal-Mart Corporation
01.2007 - 12.2007
- Supervised and managed frontend staff
- Conducted selection, interview, training, coaching, evaluation, and scheduling
- Ensured exceptional customer service, and complied report for management review
- Analyzed variety of policies and rules, and developed strategies to resolve employee and customer issues
- Reviewed, analyzed, and audited accounting data.
Assistant Operation Supervisor
Value Village
01.2006 - 01.2007
- Managed sales, inventory, and scheduling
- Supervised customer service staff
- Ensured safe handling of cash, and managed accounts office
- Reviewed accounts reports and investigated discrepancies
- Ensured customer satisfaction and safe shopping experience
- Handled customer and employees issues
- Conducted selection, interviews and evaluation.
Assistant Manager
Phones4u Limited
09.2003 - 06.2005
- Supervised and managed sales staff
- Conducted selection, interviews, training, evaluation, and scheduling
- Managed and monitored sales targets, and outlined strategies for achieving sales target
- Managed security safe and accounts procedures by reviewing financial and bank reports
- Balanced customer satisfaction and profitability
- Handles customer service and employees issues.
Education
Doctor of Philosophy in Management - Human Resource Management
Walden University
Minneapolis, MN02.2024
Master of Business Administration - Human Resource Management
American InterContinental University
Schaumburg, IL01.2011
Bachelor of Science in Business Administration - Marketing
Central University College
Accra, Ghana01.2003
Skills
- Human Resource Management
- Training Development / Presentation
- Leadership Development
- Management Techniques
- Talent Development / Management
- Diversity, Equity, and Inclusion
- Policies Development / Administration
- Labor Relations
- Employment Law
- Dispute Mediation
- Contract Negotiation
- Performance Appraisal
- Conflict Resolution
Timeline
Human Resource Program Manager
WA Department of Transportation- Office of Human Resources and Safety
03.2022 - Current
Internal Equal Employment Opportunity Manager
WA Department of Transportation- Office of Human Resources and Safety
12.2016 - 03.2022
Human Resource Consultant 4 - Reasonable Accommodation Specialist
DSHS-Human Resource Management Systems Unit
01.2014 - 12.2016
Management Analyst 4
DSHS-Human Resource Management Systems Unit
09.2013 - 01.2014
Human Resource Consultant 3
DSHS-Human Resource Management Systems Unit
04.2013 - 08.2013
Human Resource Consultant 2
DSHS-Special Commitment Center
11.2012 - 03.2013
Human Resource Consultant 1
DSHS-Division of Developmental Disability
03.2012 - 10.2012
Office Support Supervisor
DSHS-Children’s Administration
03.2009 - 03.2012
Human Resource Consultant Assistant 2
DSHS-Children’s Administration
12.2007 - 03.2009
Customer Service Supervisor
Wal-Mart Corporation
01.2007 - 12.2007
Assistant Operation Supervisor
Value Village
01.2006 - 01.2007
Assistant Manager
Phones4u Limited
09.2003 - 06.2005
Doctor of Philosophy in Management - Human Resource Management
Walden University
Master of Business Administration - Human Resource Management
American InterContinental University
Bachelor of Science in Business Administration - Marketing
Central University College
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