IT Specialist & Administrator
AY Home Health Care LLC
04.2025 - Current
Christian Alemayehu
Centennial,CO
Timeline
Bachelor of Science - Computer Information Systems
Metropolitan State University of Denver
08.2022 - Current
Security Operations Center (SOC) Analyst
Allied Universal Security Services
05.2022 - 11.2024
Electronics Sales Associate
Walmart
06.2018 - 12.2021
High School Diploma -
Smoky Hill High School
08.2014 - 05.2018
Work History
IT Specialist & Administrator
AY Home Health Care LLC
04.2025 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by end-users.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-added to the company IT ecosystem.
Security Operations Center (SOC) Analyst
Allied Universal Security Services
05.2022 - 11.2024
- Performed incident triage, escalating and dispatching resources based on risk assessment and organizational protocols.
- Enhanced network security by monitoring systems for potential threats and vulnerabilities.
- Created incident reports documenting root cause, impact, and corrective actions to support compliance and risk management.
- Delivered training and guidance to supervisors on incident response, policy adherence, and resolution workflows.
- Streamlined incident response processes for quicker threat detection and remediation.
Electronics Sales Associate
Walmart
06.2018 - 12.2021
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Education
Bachelor of Science - Computer Information Systems
Metropolitan State University of Denver
Denver, CO 08.2022 - Current
High School Diploma -
Smoky Hill High School
Aurora, CO 08.2014 - 05.2018
Skills
IT documentation
Information security
Needs assessment
Project implementation
Troubleshooting and Diagnostics
Technical support
User support
Staff education and training
Summary
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
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