Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christian Alicea

Orlando,FL

Summary

Driven hospitality professional with a proven track record at The Walt Disney World Company, enhancing guest experiences through expert knowledge of menu items and a commitment to health and safety standards. Skilled in problem-solving and bilingual communication (English/Spanish), with ongoing studies in Portuguese. Excelled in addressing customer concerns, ensuring satisfaction and positive feedback.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

Hospitality

The Walt Disney World Company
05.2008 - 08.2024
  • Participated in ongoing professional development workshops to stay current on industry certifications by law and enhance personal skills as a hospitality professional.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Adhered to health and safety standards while handling food and beverages, most notable to Top 9 food allergens/intolerances and beyond.
  • Addressed any customer complaints or concerns professionally, ensuring quick resolution and maintaining positive environment and vibes

Education

Bachelor of Science - Computer Engineering

Polytechnic University of Puerto Rico
Orlando, FL
08.2011 - 06.2015

High School Diploma -

Professional And Technical High School
Kissimmee, FL
06.2009

Skills

  • Hospitality services
  • Problem-Solving
  • Computer Skills
  • Excellent Communication
  • Bilingual

    • English

    Spanish

    Currently Studying Portuguese

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working

Timeline

Bachelor of Science - Computer Engineering

Polytechnic University of Puerto Rico
08.2011 - 06.2015

Hospitality

The Walt Disney World Company
05.2008 - 08.2024

High School Diploma -

Professional And Technical High School

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Christian Alicea