CHRISTIAN ALLEN
Moore,OK
Summary
Motivated Estimator with 5 years of experience in estimation field and 10 years in the construction industry. Well-versed in obtaining bids from suppliers and negotiating prices. Proficient in material cost estimate software and Microsoft Office. Strong problem-solving and communication abilities. Talented in computing cost estimates for materials, labor, equipment and production activities for small- and large-scale projects. Increased company revenue by implementing new procedures for seeking bids and estimating proposals.
Overview
12
12
years of professional experience
Work History
Office/Project Manager and Estimator
Leonard Building Company, LLC
Oklahoma City, OK
01.2018 - Current
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Utilized a variety of Take-off Software for estimation and plan review. This lead to more than double company annual revenue.
- Reviewed construction plans for scope of work compatibility.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Fostered relationships with vendors to promote positive working relationships.
- Provided management for internal personnel, contractors and vendors.
- Identified, reviewed and applied policies and procedures.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Enterprise Customer Service Manager
Ford Audio-Video
Oklahoma City, OK, OK
04.2016 - 12.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Monitored customer service operations to assess agent performance and provide feedback.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Collaborated with CEO and Upper Management to improve customer service processes and support structures company-wide.
Project Management Support
Ford Audio Video
Oklahoma City, OK, OK
02.2015 - 04.2016
- Work with Project managers to create and maintain job schedules
- Ensured all needed material was in place according to job schedule
- Created and maintained asset tracking reports
- Collects and reviews job closeout documentation
- Schedules and facilitates various meetings, including but not limited to Job Follow-up reviews
- Work directly with contracts administration team to ensure that Ford AV is fulfilling its duties contractually
- Interface with customer on behalf of Project Manager as needed
- Managed limited scope jobs as needed.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Trained junior office staff in correct procedures and reporting requirements.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Service Dispatch/Customer Care Specialist
Ford Audio-Video
Oklahoma City, OK
03.2014 - 02.2015
- Answered average of 35 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Interfaced with vendors and repair facilities on repairs and replacements on behalf of customer.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Bachelor of Science - Music/Business
Southern Nazarene University
Bethany, OK12.2013
Skills
- Managing Multiple Projects
- Business Process Reengineering
- Timely Project Completion
- Subcontractor Relations
- Bid Reviewing
- Materials Take-Offs
- Job Bidding
- Project Goals and Milestones
- Timelines and Milestones
- Increasing Savings
- Submittal Preparation
- Drawings Review
- Materials Estimations
Timeline
Office/Project Manager and Estimator
Leonard Building Company, LLC
01.2018 - Current
Enterprise Customer Service Manager
Ford Audio-Video
04.2016 - 12.2017
Project Management Support
Ford Audio Video
02.2015 - 04.2016
Service Dispatch/Customer Care Specialist
Ford Audio-Video
03.2014 - 02.2015
Bachelor of Science - Music/Business
Southern Nazarene University
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