Salesforce
CHRISTIAN ANDRÉ RIVERA
Cleveland,OH
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Bilingual Client Success Specialist
Beyond Finance/Five Lakes Law Group
03.2024 - 02.2025
- Assisted Clients in program with questions, changes and information on how to be successful in the debt resolution program.
- Done in a fast paced environment doing Inbound and Outbound calls.
Bilingual Claims Representative
Progressive Casualty Insurance
09.2022 - 07.2023
- Assisted Insured and Claimants in filing Insurance claims for Auto, Boats and Injuries.
- Also provided assistance to adjusters with existing claims.
Bilingual Customer Service Representative
New York Life Insurance
04.2019 - 06.2021
- Work with Inbound and Outbound calls to perform Telephone Interviews for clients.
- Assist Agents with Inquiries about their client’s interviews.
- Conduct Interviews regarding personal, financial and health history of clients to provide to the Underwriting Department.
- Conduct quality assessments on completed interviews to make sure all information is correctly imputed.
- All while providing excellent Customer Service in both English and Spanish.
- Translating for other Departments from Spanish to English.
Bilingual Customer Service Representative
Fleet Response
08.2018 - 03.2019
- Provide exceptional customer service.
- Answering inbound calls in a fast-paced environment from corporate clients regarding auto accidents and car rental reservations.
Bilingual Customer Care Representative
JC Penney
06.2017 - 03.2018
- Place of orders, make inquiries about status of orders, provide orientation about rewards program and points, fill out feedback forms for customers, inform customers about deals and coupons, make adjustments on orders, translate for supervisors, etc.
Data Entry (Internship)
Agustin Fernandez Colon Elementary School
10.2010 - 04.2011
- Managed the Student Information System Database to actualize and enter information in the student’s records.
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Education
High School Diploma -
Benjamin Harrison Vocational High School
Cayey, Puerto Rico 08.2008 - 05.2011
Skills
Client onboarding
CRM software
Feedback collection
Client advocacy
Client relations
Customer account management
Customer relationship building
Cross-functional coordination
Customer relations
Client service optimization
Customer service
Customer retention
Customer advocacy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekSoftware
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Sports
Video Games
Music
Timeline
Bilingual Client Success Specialist
Beyond Finance/Five Lakes Law Group
03.2024 - 02.2025
Bilingual Claims Representative
Progressive Casualty Insurance
09.2022 - 07.2023
Bilingual Customer Service Representative
New York Life Insurance
04.2019 - 06.2021
Bilingual Customer Service Representative
Fleet Response
08.2018 - 03.2019
Bilingual Customer Care Representative
JC Penney
06.2017 - 03.2018
Data Entry (Internship)
Agustin Fernandez Colon Elementary School
10.2010 - 04.2011
High School Diploma -
Benjamin Harrison Vocational High School
08.2008 - 05.2011
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