Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Languages
Timeline
Generic

CHRISTIAN APONTE

Austin

Summary

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.

Overview

9
9
years of professional experience

Work History

Level 2 Client Support Associate

SpaceX
08.2024 - Current
  • Assisted in verifying financial data during warranty claims and processing service reimbursements
  • Triaged customer issues tied to account status, billing discrepancies, and hardware charges
  • Maintained accurate financial records and provided insight into service-related payment disputes
  • Collaborated with operations to align financial documentation with internal policies

Operations Analyst

The Nielsen Company
12.2019 - 04.2024
  • Collected, cleaned, and validated market data, ensuring financial accuracy across global datasets
  • Created automated pipelines to extract and process invoice and campaign budget data
  • Investigated ad campaign effectiveness, impacting vendor spend and billing strategy
  • Produced financial reports for stakeholders using SQL, Python, and dashboarding tools
  • Supported internal audits by preparing relevant financial records and compliance logs

Lead Customer Support Representative

AT&T
08.2016 - 05.2019
  • Resolved billing disputes and reviewed customer account charges for accuracy
  • Advised customers on financial adjustments, service credits, and account reconciliations
  • Maintained up-to-date financial records and issue tracking in CRM systems
  • Contributed to monthly reporting of support-driven adjustments affecting revenue forecasts

Education

Full Stack Engineering Certificate -

Codecademy
04.2025

Associate of Arts (AA) - Humanities Studies

University of Puerto Rico
01.2016

Skills

  • Accounts Payable Support & Troubleshooting
  • Financial Reconciliation & Compliance
  • Invoice, Payment, and Vendor Support
  • Audit Preparation & Documentation
  • Financial Data Analysis & Reporting
  • System Testing & Technical Liaison
  • Workflow Optimization
  • ETL Pipelines
  • P2P Policy Familiarity
  • SOX Awareness
  • Multi-Currency Transactions
  • Excel
  • SQL
  • Python
  • Oracle R12
  • CRM Systems
  • Google Workspace
  • AI Tools
  • Software troubleshooting
  • Sales support
  • Client relationship building
  • Verbal and writing communication

Additional Information

Open to hybrid/remote work per PinFlex policy, Authorized to work in the U.S.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Level 2 Client Support Associate

SpaceX
08.2024 - Current

Operations Analyst

The Nielsen Company
12.2019 - 04.2024

Lead Customer Support Representative

AT&T
08.2016 - 05.2019

Associate of Arts (AA) - Humanities Studies

University of Puerto Rico

Full Stack Engineering Certificate -

Codecademy

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