Christian Arvizu Gonzalez

Support on roll-out of new applications, taking care of defect break fix changes, testing and deployments.

Support requirements for data transformation, lookups, process automation and content based routing.

Coordinate with infrastructure teams to resolve network, server and data backup issues.

Perform routine health checks on critical systems

Conduct batch processing monitoring and generate reports

Interact with client and end users for problem triage and resolution on incidents and requests

Support on tracking the aging incidents, alert management

Desktop Messaging / On call / SMS / communication for Time-Critical and Unplanned outage notification

Conduction of needs assessments, performance reviews, capacity planning and attrition; contributing information and analysis to organizational strategic plans and reviews
Call center performance reports by collecting, analyzing, and summarizing data and trends
Monitoring of the recruiting, training and coaching process through the Kirkpatrick model

Evaluation of electrical, thermal and mechanical characteristics of integrated circuits performing stress and load testing.
Interaction with device and process development and quality engineers to assist in risk assessment.
Development of formal failure analysis report data and findings of complaint and other groups after analysis completion.