Christian Ashley
Wauwatosa,WI
Summary
Proven to excel in fast-paced environments, I leveraged my problem-solving abilities and customer service expertise at Pick N Save to enhance customer satisfaction and loyalty. My active listening and critical thinking skills contributed to a noticeable improvement in team productivity and efficiency. Achieved a balance between hard skills like warehousing functions and soft skills, ensuring a comprehensive support system within retail settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Pick N Save
02.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Stocker
Dollar Tree Stores
03.2023 - 06.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
Janitorial Worker
Allied Universal
09.2021 - 11.2022
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Reported damages and hazardous conditions to management for further action.
Customer Service Associate
Goldfish Uniforms
06.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Delivered prompt service to prioritize customer needs.
Food Service Worker
Cousins Subs
08.2017 - 10.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Early Morning Stocker
Target
01.2015 - 07.2017
- Unloaded arriving product stock and moved to store display areas.
- Changed sales floor signs to show current pricing and support product promotions.
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked shelves to match planogram images and instructions.
- Greeted customers and directed to requested products.
Stocker/Cashier
Dollar Tree Stores
01.2015 - 06.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Security Officer
Securitas Security Services USA
01.2012 - 03.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Issued access cards to authorized personnel to monitor access points.
Janitorial Worker
Milwaukee County Zoo
02.2013 - 07.2014
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
Food Service Worker
Toppers Pizza Inc.
07.2012 - 11.2012
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Early Morning Stocker
Menards
04.2012 - 07.2012
- Unloaded arriving product stock and moved to store display areas.
- Changed sales floor signs to show current pricing and support product promotions.
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Maintained a clean and organized work environment, regularly cleaning aisles and storage areas.
- Effectively managed time to prioritize tasks, completing all assigned duties before store opening hours.
- Ensured customer satisfaction with well-stocked shelves and prompt assistance during early morning hours.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Stocker/Cashier Assistant
Walgreens
03.2008 - 02.2012
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Maintained store assets with effective loss prevention strategies.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Oak Creek High School
Oak Creek, WI06.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Prioritization
- Product Sales
- Store maintenance
- Retail store support
- Warehousing functions
Timeline
Customer Service Representative
Pick N Save
02.2024 - 07.2024
Stocker
Dollar Tree Stores
03.2023 - 06.2023
Customer Service Associate
Goldfish Uniforms
06.2022 - 09.2022
Janitorial Worker
Allied Universal
09.2021 - 11.2022
Food Service Worker
Cousins Subs
08.2017 - 10.2019
Early Morning Stocker
Target
01.2015 - 07.2017
Stocker/Cashier
Dollar Tree Stores
01.2015 - 06.2015
Janitorial Worker
Milwaukee County Zoo
02.2013 - 07.2014
Food Service Worker
Toppers Pizza Inc.
07.2012 - 11.2012
Early Morning Stocker
Menards
04.2012 - 07.2012
Security Officer
Securitas Security Services USA
01.2012 - 03.2015
Stocker/Cashier Assistant
Walgreens
03.2008 - 02.2012
High School Diploma -
Oak Creek High School
Similar Profiles
Ayshia TilleryAyshia Tillery
Cashier at Pick N SaveCashier at Pick N Save
Jadin SpicerJadin Spicer
Grocery Stocker at Pick N SaveGrocery Stocker at Pick N Save
Landon HatchLandon Hatch
Courtesy clerk at Pick N SaveCourtesy clerk at Pick N Save
Reva DavisReva Davis
Dairy Lead at Pick N SaveDairy Lead at Pick N Save
Kari NinkovicKari Ninkovic
Manager, Product Support at Health CatalystManager, Product Support at Health Catalyst