Christian Aviles
Gastonia,NC
Summary
Customer Service Representative fluent English and Spanish bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Glass Technician
Safelite Auto Glass
01.2022 - 06.2022
- Greet the customer and let them know the process of the job.
- Inspect vehicle before change or repair glass.
- Inspect the new glass and prepare it before install.
- Scrub glass with glass cleaner before applying chemicals, such as primer.
- Protect the inside and outside of vehicle such vans, trucks and cars using a protective mat.
- Remove Glass.
- Prepared surfaces by trim the old urethane.
- Sweep away pieces of glass or old urethane.
- Replaced windshield installed and monitored curing.
- Kept work areas organized, clean and free of hazards.
Data Entry Clerk
Hanwha Techwin
09.2020 - 08.2021
- Verified accuracy of data before transcribing.
- Managed complete data entry and customer support function including customers order, vendor receipts into SAP system.
- Verified data files prior to entry to maintain high data accuracy.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Located and corrected data entry errors and reported to management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Contact customer or vendor via email to address any concern of the order.
- Send invoices to customers every morning, and create a commercial invoices to special customers.
- Create a log on excel to build or update customers information.
Sales Associate
Walmart
11.2017 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
Education
Some College - Psychology
Interamericana
Aguadilla, PR05.2026
High School Diploma -
Juan Alejo De Arizmendi
Quebradillas, PR05.2009
Skills
- Bilingual(English,Spanish)
- Communication
- Customer service
- Attention to details
- Computer proficiency
- Creativity
- Organized
- Time management
- Leadership
- Data Entry
- SAP Software
- Daily Logs
Timeline
Glass Technician
Safelite Auto Glass
01.2022 - 06.2022
Data Entry Clerk
Hanwha Techwin
09.2020 - 08.2021
Sales Associate
Walmart
11.2017 - 08.2020
Some College - Psychology
Interamericana
High School Diploma -
Juan Alejo De Arizmendi
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