Christian Baker

- Manage loan documentation and legal paperwork.

- Focus on securing financing and lease approvals for over 80 deals per month and presenting protection products for the consumers investment.

- Maintain strict regulatory compliance, and managing accurate, well-organized documentation such as legal contracts.

- Responsible for greeting customers, identifying their needs, and recommending appropriate vehicles based on those needs.

- Met with over 50 people per month and closed 42% of customers on average.

- Facilitate test drives, negotiate pricing, and present financing options to close deals.

- Provide top notch customer service to ensure client satisfaction and repeat business.

- Developed and maintained strong client relationships to enhance customer satisfaction and retention.

- Ensure policies are written with compliance and follow regulations.

- Conducted needs assessments to provide tailored insurance solutions for clients.

- Authorized to bind coverage on behalf of the consumer and provide regular service on existing policies.

- Establish rapport to acquire a business relationship and provide the services required to decide what vehicle works best for the client.

- Present numbers and negotiate financing terms to ultimately close deals.

- Built long-term customer relationships that would then follow me to my new location.

- Supervised cashier and customer service operations and ensured efficient and accurate transactions.

- Manage staff schedules, train new employees, and maintain a clean and organized workspace.

- Review cash and verifone transactions at the end of the business day to ensure the funds exchanged balance correctly.

- Monitor inventory, implement store policies, and keep sales and customer satisfaction as top priorities to break goals each month.

- Schedule and check in service appointments efficiently.

- Ensure customer vehicles are taken care of and process repair orders.

- Provide the expectation of timely and accurate service, and record the service history in the CRM.

- Handle customer inbound phone calls and promptly deal with any complaints.

- Provide accurate and detailed repair quotes and schedule work swiftly when necessary.