Years of professional experience
Christian Ball
Ethridge,Tennessee
Summary
Dynamic and results-driven professional with a proven track record at Kroger, excelling in customer service and relationship building. Enhanced customer satisfaction through strategic engagement and innovative inventory management, consistently exceeding sales targets. Skilled in decision-making and maintaining workplace safety, dedicated to delivering exceptional shopping experiences and fostering customer loyalty.
Overview
4
4
Work History
Associate
Kroger
08.2021 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Waite Highschool
Toledo, OH05.2018
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Workplace safety
- Customer engagement
- Decision-making
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
Timeline
Associate
Kroger
08.2021 - Current
Waite Highschool
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