Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Banks

Hampton,VA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Nexus Clothing
09.2022 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Mattress Outlet
11.2021 - 02.2023
  • Offered expert understanding of detailed mattresses to offer customers in their needs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Operated on deliveries at efficient speed to maintain customer satisfaction.

Assistant Manager

Avail Vapor
01.2021 - 10.2021
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Offered high-level knowledge on vapor devices to uphold customer sales.
  • Maintaining and refilling constant stock inventory.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Assistant Manager

New York & Co.
04.2016 - 12.2020
  • Managed senior-level personnel working in marketing and sales capacities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

Associate of Science - Psychology

Thomas Nelson Community College
Hampton, VA
05.2022

High School Diploma -

Hampton High School
Hampton, VA
06.2014

Skills

  • Order Management
  • Product and Service Sales
  • Shift Checklists
  • Maximizing Profitability
  • Staff Management
  • Customer Service
  • Goals and Performance
  • Sales Expertise
  • Store Opening and Closing Procedures
  • Inventory Management
  • Time Management
  • Team Leadership

Certification

  • First Aid/CPR Certified

Timeline

Store Manager

Nexus Clothing
09.2022 - 09.2023

Assistant Manager

Mattress Outlet
11.2021 - 02.2023

Assistant Manager

Avail Vapor
01.2021 - 10.2021

Assistant Manager

New York & Co.
04.2016 - 12.2020

Associate of Science - Psychology

Thomas Nelson Community College

High School Diploma -

Hampton High School

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Christian Banks