Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Barilla

Philadelphia

Summary

Dependable Lead Health Assistant, serving diverse needs of members through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing record files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

5
5
years of professional experience

Work History

Lead Health Assistant

Accolade Inc.
06.2023 - Current
  • Utilized a holistic approach to member interaction, understanding their needs for support and identifying contextual and healthcare red flags.
  • Uncovered barriers to care and closed knowledge gaps by devising resolution plans.
  • Provided support to clinical providers and staff members as a claims and benefits expert.
  • Confirmed eligibility and coordinated referrals to third party programs for patients.
  • Tracked trends and themes to identify areas for process success or improvements.
  • Educated on inappropriate healthcare use, avoiding common process errors, and optimizing health plan and employee benefits to drive better financial outcomes.
  • Educated on preventive services, treatment compliance, avoidance of ER usage, and hospital admission to drive better medical and behavioral healthcare outcomes.
  • Connected members to internal and external programs for additional assistance.

Advanced Health Assistant

Accolade Inc.
06.2022 - Current
  • Educated and empowered healthcare clients to confidently utilize mobile and website features, resulting in an enhanced overall experience.
  • Mastered the internal homegrown CRM system, streamlining operations and ensuring accurate records.
  • Provided diligent support to members by executing legwork and maintaining meticulous documentation for optimized client care.
  • Collaborated cross-functionally with various teams, providing coaching and guidance to fellow health assistants for improved team outcomes.
  • Expertly handled ZD-escalation tickets, resolving issues and maintaining high levels of customer satisfaction.

Health Assistant

Accolade Inc.
11.2019 - Current
  • Conferred with clients through inbound and outbound calls to facilitate their healthcare needs.
  • Analyzed and assessed benefits and coverage for clients in order to provide accurate information and guidance.
  • Investigated claim discrepancies and undertook necessary actions to resolve them efficiently.
  • Conducted comprehensive provider searches to ensure the best care options for clients.
  • Established and followed up on tasks for clients while setting realistic expectations for their health outcomes.

Customer Service Representative

NRG Energy
08.2018 - 01.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Middletown Area High School
Middletown, PA
06.2015

Skills

  • Data Entry
  • Computer Skills
  • Relationship Building
  • Time management
  • Detail Oriented
  • Influencing others

Timeline

Lead Health Assistant

Accolade Inc.
06.2023 - Current

Advanced Health Assistant

Accolade Inc.
06.2022 - Current

Health Assistant

Accolade Inc.
11.2019 - Current

Customer Service Representative

NRG Energy
08.2018 - 01.2019

High School Diploma -

Middletown Area High School

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Christian Barilla