Christian Barnett
Charlotte,NC
Summary
Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
12
12
years of professional experience
Work History
Administrative Support Assistant
Mecklenburg County Parks & Recreation
05.2023 - Current
- Providing support for operational and facility staff as acting manager on duty.
- Training front desk on program registrations, membership verifications, and report running assistance.
- Assist front desk staff by providing them with accurate accounting procedures, which should include reconciliation of over/short amounts, maintaining check logs, outlining facility bank deposit process, and communicating deposit pickup policy.
- Addressed customer and business inquiries (via email and phone messages) within 24-48 business hours to ensure prompt responses.
- Responsible for crafting and management of monthly event calendar and newsletter to foster effective communication between employees, members and community.
Administrative Coordinator
Kansas City Public School District
01.2020 - 01.2023
- Responsible for financial support to human resources by ensuring that payroll was certified and processed for both hourly and salaried employees. This included completing deposits, making pay adjustments, and promptly notifying HR department of any concerns regarding pay.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed scheduling and protocols for orientation, registration, and other related activities.
- Cultivated positive relationships between community members, school students, and teachers.
Administrative Assistant
Lyneer Staffing Solutions
01.2019 - 02.2020
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
- Screened applicant resumes and coordinated both phone and in-person interviews
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations
- Developed and maintained HR policies and procedures
- Tracked various statistics and kept detailed records to support human resources department
- Participated in recruitment and selection process for new hires
- Scheduled and coordinated interviews between hiring managers and potential candidates
Administrative Assistant
Department Of Veterans Affairs
01.2018 - 06.2018
- Contributed to 35% revenue increase by streamlining administrative operations and prioritizing tasks.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Coordinated travel arrangements and bookings for executive staff
- Developed and implemented office policies and procedures to facilitate smooth workflow
- Assisted in preparation of financial reports, budgeting and forecasting for executive office
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Orchestrated successful conferences and associated travel for speakers and attendees
Principal's Secretary
Department Of Defense Education Activity - Europe
06.2015 - 01.2018
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained 100% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes in updated Microsoft, and Google software
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed filing system, entered data and completed other clerical tasks.
Technical Support Analyst
Aegis Communications Group
03.2013 - 04.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Translated complex technical issues into digestible language for non-technical users
- Helped streamline repair processes and update procedures for support action consistency
- Created user accounts and assigned permissions
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Reduced response time for Tier 2 support tickets
Call Center Customer Service Representative
Harte Hanks
02.2012 - 02.2013
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Promoted available products and services to customers during service, account management, and order calls
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
Education
Bachelor of Arts - Business Admin-Information Technology Management
Western Governors University
Salt Lake City, UT05.2025
High School Diploma -
Flint Hills Technical College
Emporia, KS05.2007
Skills
- Business Correspondence
- Office Operations
- Administering Payroll
- Records Management Databases
- Interoffice Communications
- Operational Efficiency
- Project Facilitation
- Public Presentations
- Administering Social Media Accounts
- Event Coordination
- Technical Knowledge
- Travel Administration
Timeline
Administrative Support Assistant
Mecklenburg County Parks & Recreation
05.2023 - Current
Administrative Coordinator
Kansas City Public School District
01.2020 - 01.2023
Administrative Assistant
Lyneer Staffing Solutions
01.2019 - 02.2020
Administrative Assistant
Department Of Veterans Affairs
01.2018 - 06.2018
Principal's Secretary
Department Of Defense Education Activity - Europe
06.2015 - 01.2018
Technical Support Analyst
Aegis Communications Group
03.2013 - 04.2014
Call Center Customer Service Representative
Harte Hanks
02.2012 - 02.2013
Bachelor of Arts - Business Admin-Information Technology Management
Western Governors University
High School Diploma -
Flint Hills Technical College
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