Christian Barratt
Mesa,AZ
Summary
Expert in Flow Automation, Service Cloud, and Sales Cloud | Proven Track Record of Implementing Tailored Solutions for Enhanced Customer Experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Consultant
RafterOne | An IPG Company
10.2022 - Current
Senior Consultant
RafterOne | An IPG Company
02.2019 - 10.2022
Senior Consultant - Certified Salesforce Administrator
GearsCRM (now RafterOne)
02.2019 - 06.2022
- Facilitate business process reviews to identify client requirements and processes. - Translate client requirements into Salesforce design, leveraging best practices, and minimizing the need for custom development. - Configure Salesforce Sales Cloud, Service Cloud, and other cloud solutions. - Develop technical requirements for internal developers as needed. - Effectively manage all aspects of projects and client communications. - Deliver end-user training and documentation.
Certified Salesforce Administrator / Client Manager
ApostleTech
06.2016 - 01.2019
- Manage various organizations, ranging in size and complexity - Diagnosing issues and creating solutions - Creating and tuning Workflows, Process Builder to automate business processes - Working very closely with end users gathering feedback, to create business solutions - Facilitating requirements gathering sessions - Creating reports and dashboards - Providing a technical and consulting perspective as it relates to Salesforce best practices. - Responsible for managing and leading, various Salesforce projects Sales Cloud, Service Cloud, Pardot. - Facilitating weekly or bi-weekly meetings with clients. - Testing and review of development output - Roadmap planning
Salesforce certified Administrator at Infinite Automata
Infinite Automata
02.2016 - 06.2016
- Manage various organizations, ranging in size and complexity - Maintaining users and profiles, Creating reports and dashboards - Creating and tuning Workflows to automate business processes - Working very closely with end users gathering feedback, to create business solutions. - Working on and creating custom applications.
Inside Sales Contact Agent
Meritage Homes
12.2014 - 02.2016
- Create detailed reports for our team using Salesforce - Help diagnose and solve workflow needs, using Salesforce for our department - Create custom email templates using Salesforce for daily marketing email blasts - Respond to all internet leads within 2 hours of initial request for information - Respond to caller inquiries immediately or at maximum within 1 hour from initial call - Engage with chat inquiries immediately during designated business hours - Build rapport with the prospective buyer, answer questions take them through the discovery process - Schedule initial appointment between the customer and Sales Associate - Initiate and maintain email drip/nurture campaigns using Salesforce.com - Maintain relationships with on-site Sales Associates through regular contact - Coordinate with the Marketing Department to maintain the accuracy of the Website and marketing emails - Responsible for product and community knowledge to assist in generating internet leads - Provide an exceptional customer experience - Follow outlined workflow processes for each lead type to ensure proper follow-up - Conduct outbound call campaigns to reach out to current Meritage Homes' customers and realtors
Education
Administration Essentials for New Admins 201 -
Salesforce University
02.2024
Skills
- Sales Cloud Management
- Service Cloud Management
- Lightning Experience
- Flow
- Sales Engagement
- Einstein Bots
- Data Table
- Reporting
- User Stories
- Solutioning
Certification
- Salesforce Certified Administrator, Salesforce, 5834067
- Certified Implementation Partner (VSF002), Vonage
- Salesforce Certified Sales Cloud Consultant, Salesforce, 22486731
Locations
Greater Phoenix Area
Timeline
Lead Consultant
RafterOne | An IPG Company
10.2022 - Current
Senior Consultant
RafterOne | An IPG Company
02.2019 - 10.2022
Senior Consultant - Certified Salesforce Administrator
GearsCRM (now RafterOne)
02.2019 - 06.2022
Certified Salesforce Administrator / Client Manager
ApostleTech
06.2016 - 01.2019
Salesforce certified Administrator at Infinite Automata
Infinite Automata
02.2016 - 06.2016
Inside Sales Contact Agent
Meritage Homes
12.2014 - 02.2016
Administration Essentials for New Admins 201 -
Salesforce University
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