Christian Basurto-Svambera
Business Operations Manager
Houston,TX
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
TikTok Business Owner and Live Commerce Specialist
Self-Employed
Friendswood, TX
5 2023 - Current
- Successfully generated over $500,000 in revenue within the first year through strategic product sales and effective marketing campaigns.
- Developed and produced engaging, high-quality content that attracted a growing audience, driving consistent viewer engagement and increasing brand visibility.
- Implemented innovative sales techniques, including live product demonstrations, interactive audience participation, and exclusive offers, resulting in consistently exceeding sales targets.
- Established and nurtured key partnerships with other businesses, leading to collaborative opportunities and expanded product offerings.
- Built and maintained a loyal customer base by delivering exceptional service, personalized interactions, and timely responses to customer inquiries and feedback.
- Analyzed performance metrics and customer behavior to refine content strategies and optimize sales processes, leading to improved conversion rates.
- Played a key role in building a recognizable personal brand on TikTok, leveraging social media trends and analytics to grow a strong online presence.
- Quickly adapted to changing market trends and audience preferences, demonstrating flexibility and creativity in content and sales strategies.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Operations Manager
Johnny Tamales Cantina
Pasadena, TX
12.2017 - 1 2019
- Maximized performance by monitoring daily activities and mentoring team members, driving team efficiency and productivity.
- Maintained a professional, organized, and safe environment for employees and patrons, ensuring a high standard of operations.
- Accomplished multiple tasks within established timeframes, demonstrating strong time management and multitasking skills.
- Onboarded new employees with training and new hire documentation, ensuring smooth integration into the team.
- Resolved staff member conflicts by actively listening to concerns and finding appropriate middle ground, fostering a collaborative work environment.
- Cross-trained existing employees to maximize team agility and performance, contributing to operational flexibility.
- Developed and maintained relationships with customers and suppliers through account development, enhancing business relationships.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Premier Service Consultant
AT&T Mobility
Houston , TX
02.2019 - 11.2023
- Discussed options with clients and determined appropriate plans, driving customer satisfaction and retention.
- Wrote service orders, updated schedules, and provided accurate information about service procedures and timelines.
- Documented payment details and personal information on client accounts, ensuring data accuracy and confidentiality.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
- Offered advice and assistance to clients, paying attention to special needs or wants, enhancing the customer experience.
- Responded to customer requests for products, services, and company information with a focus on clarity and helpfulness.
- Analyzed client service trends to discover areas of opportunity and provided feedback to management, contributing to process improvements.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
Education
High School Diploma -
La Porte High School
La Porte, TX 09.2009 - 06.2013
Skills
- Social Media Marketing & Strategy
- Content Creation & Video Production
- E-commerce Management
- Sales Strategy & Revenue Generation
- Customer Engagement & Relationship Management
- Data Analysis & Performance Optimization
- Brand Development & Storytelling
- Team Collaboration & Leadership
- Problem-Solving & Adaptability
- Team Leadership
- Operations Management
Timeline
Premier Service Consultant
AT&T Mobility
02.2019 - 11.2023
Operations Manager
Johnny Tamales Cantina
12.2017 - 1 2019
High School Diploma -
La Porte High School
09.2009 - 06.2013
TikTok Business Owner and Live Commerce Specialist
Self-Employed
5 2023 - Current
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