Christian Batac
San Mateo,CA
Summary
Personable and hardworking employee that works well with others and is well versed in customer service environments. Works well under high-pressure situations and handles them efficiently. Is a quick learner that is committed to making a workplace that is professional and capitalizes customer enjoyment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Urban Ritual
San Mateo, CA
06.2022 - Current
- Prepared and served hot or cold beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Described menu items to customers and suggested products based on stated preferences.
- Memorized official and off-menu coffee and tea preparations.
- Maintained calm demeanor during high-volume periods and special events.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Sliced fruits, vegetables and meats for use in food service.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Received and accurately processed customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized POS system to receive and process customer payments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
Cashier
Foster City Little League
Foster City, CA
06.2022 - 08.2022
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained work area and kept cash drawer organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
San Mateo High School
San Mateo, CA05-2023
Associate of Science - Business Administration
College of San Mateo
San Mateo, CASkills
- Food Running
- Tea Expertise
- Food Preparation
- Ordering Procedures
- Beverage Preparation
- POS Systems
- Opening and Closing Duties
- Menu Memorization
- Cash Handling
- Team Leadership
- Speedy and Efficient
- Positive and Professional
- New Hire Training
- Friendly and Outgoing
Certification
- Food Handlers Licence
References
References available upon request.
Timeline
Barista
Urban Ritual
06.2022 - Current
Cashier
Foster City Little League
06.2022 - 08.2022
High School Diploma -
San Mateo High School
Associate of Science - Business Administration
College of San Mateo
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