Christian Behrens
Open Road Cadillac of Morristown
South Amboy
14
years of professional experience
Proven Service Manager with a strong focus on customer satisfaction, team leadership, and process improvement. Expertise in employee training and conflict resolution drives significant client retention and loyalty.
Work History
Service Manager
4 Years 4 Months- Managed service department workflow, optimizing technician productivity and efficiency.
- Implemented process improvements that reduced service turnaround time and increased client retention.
- Oversaw daily operations to ensure customer satisfaction and service excellence.
- Developed training programs for new staff, enhancing skills and knowledge retention.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service quality.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Manager
1 Year 10 Months- Analyzed customer feedback to identify areas for improvement in service delivery and client experience.
- Resolved customer complaints in professional and a timely manner.
- Led weekly team meetings to discuss performance metrics, address challenges, and share best practices.
- Resolved customer complaints in professional and a timely manner.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Writer
2 Years 4 Months- Managed service writing for customer vehicle repair orders, ensuring accuracy and clarity.
- Collaborated with technicians to facilitate efficient communication regarding vehicle service needs.
- Organized and prioritized work schedules to enhance workflow in high-demand environments.
- Trained new team members on service processes and customer interaction standards.
- Developed customer follow-up procedures to ensure satisfaction and repeat business.
Service Writer
1 Year 5 Months- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
Service Writer
4 Years 1 Month- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Presented different repair options to customers to help each person make appropriate choices.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
Education
High School Diploma
Skills
Customer service
Team leadership
Multitasking
Workflow optimization
Problem-solving
Organization skills
Customer-focused approach
Timeline
Service Manager
Open Road Cadillac of Morristown
03.2022 - 07.2026Read More
Service Manager
Open Road Chevrolet
05.2020 - 03.2022Read More
Service Writer
Open Road Chevrolet
01.2018 - 05.2020Read More
Service Writer
DCH Volkswagen of Freehold
04.2016 - 09.2017Read More
Service Writer
Red Bank Volvo
02.2012 - 03.2016Read More
Old Bridge High School
High School Diploma
Read More