Christian Beltran
Hawthorne,CA
Summary
Driven professional with a proven track record at Deliver-it, enhancing customer satisfaction through timely and accurate deliveries. Skilled in navigation and time management, coupled with a positive attitude and exceptional teamwork abilities. Excelled in fast-paced environments, significantly improving service delivery and operational efficiency without compromising safety or quality.
Overview
7
7
years of professional experience
Work History
Mobile Detailer
Mobile Detailing LA
2024.02 - 2024.08
- Developed expertise in a variety of detailing techniques, including paint correction, ceramic coating application, and interior deep cleaning.
- Demonstrated adaptability when facing unique challenges or complex requests, leading to successful project completion.
- Reduced environmental impact through the use of eco-friendly products and responsible waste disposal practices.
- Performed efficient scheduling coordination to minimize wait times for customers while maximizing productivity for the business.
- Established trust and rapport with clients through clear communication and dedication to understanding their specific needs.
- Promoted team collaboration by sharing knowledge with coworkers, fostering a supportive work environment focused on continuous improvement.
- Ensured long-lasting results for clients by applying proven preservation methods during each detailing process.
- Collaborated closely with suppliers and vendors to secure competitive pricing on high-quality materials, benefiting both the business and its customers.
- Delivered comprehensive pre-and post-service consultations with clients to ensure transparency in expectations and results.
Delivery Driver
Deliver-it
2021.10 - 2024.02
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Security Officer
Pelican Products
2019.06 - 2021.11
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Customer Service Representative
U-Haul
2017.07 - 2021.05
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Lawndale High School
14901 S Inglewood Ave, CA 9026006.2017
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Punctual and Reliable
- Loading and unloading
Timeline
Mobile Detailer
Mobile Detailing LA
2024.02 - 2024.08
Delivery Driver
Deliver-it
2021.10 - 2024.02
Security Officer
Pelican Products
2019.06 - 2021.11
Customer Service Representative
U-Haul
2017.07 - 2021.05
High School Diploma -
Lawndale High School
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