Christian Bertrand
San Antonio,TX
Summary
Dynamic sales professional with a proven track record at Vape City and Circle K, excelling in customer service and conflict resolution. Recognized for enhancing customer satisfaction and implementing effective sales strategies. Adept at multitasking and maintaining a professional demeanor, consistently achieving performance targets while fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Planet 420
05.2024 - Current
Favor Runner
Favor Delivery
12.2022 - 12.2024
- Maintained a high level of professionalism in all aspects of the role, from personal presentation to communication style and interactions with customers.
- Reduced delivery times with effective route planning and coordination.
- Ensured vehicle maintenance, conducting regular check-ups to minimize unexpected downtime during work hours.
- Exceeded performance expectations consistently, meeting or surpassing delivery targets regularly.
- Navigated efficiently through various neighborhoods, demonstrating an excellent understanding of local geography.
- Collaborated effectively with restaurant staff to expedite pick-up processes and ensure a seamless handover of orders.
- Adapted quickly to changing priorities, accommodating last-minute requests or alterations to planned routes as needed.
- Enhanced order accuracy, ensuring all items were correctly picked up and delivered to customers.
- Handled sensitive customer information responsibly, maintaining confidentiality at all times during data input processes related to payment or account creation tasks.
Lead CSR
Circle K
08.2023 - 01.2024
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
Line Cook
Whataburger
04.2023 - 08.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Server
Lighthouse Inn Bed & Breakfast
07.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Manager
Vape City
01.2021 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Pawnbroker
Cash America
01.2020 - 01.2021
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Organized store shelves to display most attractive inventory.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
Cook
Pizza Hut
05.2019 - 12.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Busboy
Crawdaddys Downtown
01.2019 - 05.2019
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
Education
High School Diploma -
Frank Tejeda Academy
San Antonio, TX06.2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Sales strategies
- POS system operation
- Upselling
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Guest relations
- Payment processing
- Inventory tracking
- Merchandise display
- Display setup
- Fraud detection
Timeline
Sales Associate
Planet 420
05.2024 - Current
Lead CSR
Circle K
08.2023 - 01.2024
Line Cook
Whataburger
04.2023 - 08.2023
Favor Runner
Favor Delivery
12.2022 - 12.2024
Server
Lighthouse Inn Bed & Breakfast
07.2022 - 11.2022
Manager
Vape City
01.2021 - 06.2022
Pawnbroker
Cash America
01.2020 - 01.2021
Cook
Pizza Hut
05.2019 - 12.2019
Busboy
Crawdaddys Downtown
01.2019 - 05.2019
High School Diploma -
Frank Tejeda Academy
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